What are the responsibilities and job description for the Territory Operations Manager position at Global IID Parent LLC?
Position: Territory Operations Manager
Reports to: U.S. Field Operations Director
FLSA: Exempt Essential Duties and Responsibilities
Department: Field Operations
Position Type: Full-Time Wage Type: Salary
The essential functions include, but are not limited to the following:
- Management of territory (multi-state) field personnel and contract partners, to include but not limited to service technicians and independent contractors
- Strategic vision into improving the territories operational efficiency
- Responsible for maintaining company gross profit margins, as budgeted
- Survey customers to determine methods for improvement, a minimum of two times annually
- Meet all key performance indicators monthly, as defined at the start of each year
- Monthly maintenance of company profit and loss statements, holding one’s self and territory accountable when budget is missed
- Support and troubleshooting with field personnel inquiries
- Contributes information to sales operations strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
- Continuous education into 12V technology and advancements
- Fulfill daily operational duties of assigned area
- Operate a clean, organized and hazard free work environment
- Conducts quality assurance inspections of all facilities, at least once quarterly
- Prepares and presents company information as required by court subpoenas
- Maintain a positive and caring atmosphere for customers and employees, supporting and directing escalations
- Ability to think independently and work through service challenges consistently
- Sells and trains new contractor facilities, maintaining and growing the service network
- Support of internal departments and personnel, assisting at any opportunity presented
- Timely submission of required reports and expenses
- Directs, coordinates and participates in corporate initiatives to improve efficiency
- Correspondence with management when challenges are presented
- Maintain the integrity, confidentiality and security of pertinent information and records
- Adherence to all state and federal rule, regulation and statute
- Availability to take after-hours and weekend calls
- Any other duty, as assigned
Minimum Qualifications (Education, Experience, Skills)
- High School Diploma or equivalent.
- 7 years’ experience in a similar position
- Territory Operations Manager Test: >90%Score
- MECP: Master Installation Technician
- Strong written and verbal communication skills
- Possess excellent telephone skills
- Detail orientated
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision,
