Associate, Client Services

Global Impact – Associate – Client Services   Are you an excellent problem solver with strategic thinking skills, with the ability to anticipate client needs? Relationship management is something you’re interested in cultivating, in order to provide essential support to your team and clients! You understand project management and are looking to build this skill by working with Global Impact’s Campaign Engagement team to ensure high satisfaction of clients and that their social impact goals are achieved.   We are seeking a candidate who demonstrates the ability to:   * Maintain service delivery across a portfolio of Employee Assistance Fund (EAF) and grantmaking clients. This includes reviewing applications, meeting application deadlines and maintaining communication with client managers. * Cultivate positive relationships with EAF and grantmaking clients to enable the on-time completion of applications and timely response for program updates.  * Work on strategic planning and taking the lead in creating materials needed for meetings (demonstrations, updated dashboards, presentation decks, etc.).  * Leverage existing communication tools to ensure current EAF and grantmaking clients are aware of Global Impact broader services. * Manage databases and information systems as required (SharePoint, Asana, WizeHive, etc.) * Maintains and understands policies, procedures and requirements for workplace giving campaigns, Employee Assistance Funds, and overall grantmaking offering.      Qualifying for this role means you have associates degree-level work and excellent communication and interpersonal skills. You have a proven ability to manage workstreams and deadlines, assisting the team with moving processes forward while remaining organized. Anticipating future needs is a skill you possess. You’re familiar with Microsoft Office Suite and confident in your ability to work on new platforms. Experience with grant management software and donor databases is a plus! Bilingual and multilingual skills are preferred.   About Global Impact  Global Impact works on charitable ventures to inspire greater giving. We serve as trusted advisors, intermediary and implementing partner across the private, nonprofit, and public sectors. Through these partnerships, we have raised nearly $2 billion for causes such as disaster relief and global development. Global Impact’s reach and services are complemented by the work of our subsidiary company, Geneva Global (https://www.genevaglobal.com/) . Learn more at charity.org (https://charity.org/) .    Follow us (http://twitter.com/#!/charitydotorg)  on Twitter.  Like us (http://www.facebook.com/globalimpact.charity)  on Facebook.    Working at Global Impact    Candidates must be eligible to work in the United States for more than one year. Visa sponsorship is not available. This is a full-time position that has the potential to be fully remote. Local employees are in a hybrid work model, with 1-4 days per month in our Washington, DC headquarters office.        At Global Impact, we passionately celebrate our culture, values, and community. We are committed to cultivating and nurturing a workplace for all. Global Impact encourages ALL interested candidates to apply for this position.   The salary range is $40,600. - $45,000. depending on the experience you have.        On top of the competitive salary that we are offering, you will receive 16 paid holidays and 25 paid days off. We provide an excellent benefits plan including parental leave, medical, dental, short-term, and long-term disability, and a 401K program.      We look forward to hearing from you!