General Manager, Operations

Job purpose

Responsible for operations of the Distribution Center and the supervision of all Distribution Center employees.

Our General Manager will lead a staff of customer care members and warehouse team members and oversees responsibilities that include several key areas of our business:

Customer Service – managing a staff of Customer Care Representatives.

Vendor Relations – maintaining positive relationships with customers and logistics vendors.

General Operations – Inventory Control, Accounts Payable, HR, Facilities, and Warehousing.

Essential Duties and Responsibilities

• Overall client service, financial and operational responsibility
• Supervise accounts payable and accounts receivable
• Manage inventory levels in accordance with sales demand
• Monitor warehouse team to include all inventory movement in and out of facility
• Responsible for accuracy of weekly product cycle counts
• Train, coach, develop, and encourage local customer care team 
• Evaluate/oversee all local vendor relationships for overall best value
• Work with local sales team to create best possible customer experience
• Some Human Resources responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Sales oriented, with a customer-driven mindset
• Self-motivated, goal oriented and enthusiastic presence in a team environment
• Demonstrated ability to manage all financial and operational management aspects of a multimillion-dollar business
• Strong computer skills
• Excellent written and verbal communication skills
• Minimum of 6-10 years of related experience
• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience or military experience. 

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

Physical requirements

While performing the duties of this Job, she/he is regularly required to sit and use hands to finger, handle, or feel.  She/he is frequently required to talk or hear.  Occasional walking is required; reach with hands and arms and stoop, kneel, crouch, or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Direct reports

Distribution Center employees including Warehouse and Customer Care staff.