What are the responsibilities and job description for the Medical Insurance Collections Specialist position at Global IT Resources?
Summary: Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory. Responsibilities: Meets expectations of the applicable Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives. Documents and updates patient account information in TLRA’s collection software system timely and accurate to include appropriate account status. Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests. Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards. Performs research and analysis of account issues and strives to resolve problems timely and accurately.
Requirements: Must have minimum of 3 years’ experience in a Customer Service call enter environment with a focus on healthcare billing/collections or collection agency environment or 3 years’ experience working in a client service or marketing capacity, preferably in a healthcare or collection agency environment. General hospital A/R accounts knowledge is required. PC skills in a Windows environment are required. Solid knowledge and utilization of desktop applications to include Word and Excel are essential. College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. Work Type: Full Time
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Adhering to all client, state, and federal guidelines: 1 year (Preferred)
- General hospital A/R accounts knowledge: 1 year (Preferred)
- Healthcare and/or collections agency: 1 year (Preferred)
- B2B insurance collections in healthcare: 1 year (Preferred)
- Handles inbound patient and/or carrier calls: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77008 (Required)
Work Location: In person
Salary : $18 - $20
