What are the responsibilities and job description for the Customer Account Coordinator II position at Global Lending Services?
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Customer Account Coordinator II at GLS?
As a Customer Account Coordinator II, you would be responsible for carrying out assigned administrative processes within the Recoveries Department to assist in servicing active accounts. You will manage a variety of tasks on a daily basis to improve the overall customer experience.
- Manage and resolve customer/dealership disputes
- Assist customers and dealerships with total loss claims
- Update dealership and customer accounts for accuracy
- Make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts in support of the assigned process
- Provide feedback and potential solutions to management about process efficiency, ways to improve the customer/dealer experience, and quality assurance processes
- Assist managers in training and supporting new associates
- Cross-train and collaborate on departmental activities and responsibilities
- High School diploma or equivalent required
- A minimum of one (1) year of experience in a relevant customer service role required, the automotive industry preferred
- Exceptional interpersonal skills
- Detail-oriented and the ability to multitask
- Must be extremely organized and be able to stay on track for upcoming time-sensitive deadlines
- Exceptional oral and written communication skills
- Proficient computer skills and ability to quickly learn new computer applications as required
- Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00 am-6:00 pm
- The position does not require travel
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
