eBusiness Operations Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15 operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

We are looking for an eBusiness Operations Specialist, who will have overall responsibility for ensuring that the daily eBusiness Operations processes run smoothly and to work with our expert eBusiness team of 10 employees across the world. If you have a passion for application and operations support in the Portal Billing, Electronic Data Interchange (EDI), and systems integrations space, then we would love to hear from you.

This position reports to the Director, eBusiness Operations and is part of the Business Operations group located globally. This will be an on-site role in Marlborough, MA.

What you’ll do

• Maintain high level of operational uptime: Answer queries related to eBusiness solutions from internal and external parties; manage generic system setups (e.g. PDF invoicing), daily reporting activities (e.g. stuck orders), and other system setup related activities (e.g. access management, Customer Master updates); monitor integrated/EDI platforms, transactions flows in & out; create and maintain KPIs and dashboards; troubleshoot as needed.

• Provide day to day Portal and Vendor support: All invoices are uploaded daily to portals (i.e. Coupa, Ariba, Tungsten or any other e-Billing Portals); work with customer support to answer portal invoice or other document type queries; handle eBilling rejection notifications;  deal with monthly Vendor billing processes (PO creation, monthly invoice receipting, dealing with Accounts Payable related queries).

• Identify issues leading to failed or delayed invoice delivery or other transactional failures (non-touchless orders), perform associated investigation, provide resolution if possible and/or funnel to respective teams where appropriate to improve overall e-Invoicing cycle performance
  (Communicate improvement opportunities to the wider e-commerce Team for awareness).

• Demand funnelling: capturing, coordinating and working cross-functional to support with business case creation and project preparation. Participate in small to medium complexity projects if needed.

• Partner with Customer Service, Accounts Receivable members and leaders to drive process and operational rigor (creation of user guides, guide internal users concerning eBusiness processes, identify opportunities to minimize manually touched electronic orders.

Who you are:

• Minimum 1 year of experience working with B2B eCommerce and/or eProcurement Systems (EDI, Coupa, OB10/Tungsten, Jaggaer, Ariba, SOA B2B, BOOMI, etc.) with the understanding of how the Business Processes for the Procure to Pay cycle works and is implemented.

• Demonstrated self-confidence, strong numeracy skills and data entry & management experience. With the desire for effective input and improvement, whilst building a career for yourself.

• Demonstrate accuracy, attention to detail and problem-solving abilities . Confident in working with high volumes of data within short deadlines to a high degree of accuracy.
• A team player with good communication skills, effective planning, and organizational skills. Ability to multitask and work well under pressure.

It would be a plus if you also possess previous experience in:

• Knowledge and experience writing SQL queries in Oracle SQL Developer.
• Low to medium level of experience with Salesforce is a plus.
• Fluency in other foreign language is a plus.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.