What are the responsibilities and job description for the VIP Lounge Customer Service position at Global Lounge?
We are seeking customer service employees for “The Lounge” at Colorado Springs. Candidates must be reliable, preferably with a strong background in delivering positive, enthusiastic customer service.
The description below indicates the general overall requirements of the position.
Duties & Responsibilities:
· Greet, receive, and bid farewell to guests at the front reception counter.
· Operate point of sales system and lounge access system.
· Make boarding announcement.
· Handle the Meet and Greet Service.
· Carry out regular checks of all areas of the Lounge.
· Replenish food and beverages in the food counters and refrigerators in a timely manner.
· Set up and clearing of Food & Beverage buffets and stations.
· Clean glasses, utensils, equipment, service areas, and tables.
· Tables to be always kept clean and tidy and all dishes removed in a timely manner.
· Wipe clean and disinfect all glasses, door panels, wall panels, counters, and other public surfaces.
· Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
· Maintain a clean and tidy environment of the lounges.
· Manage and anticipate guest expectations to provide a personalized service.
· Effective and consistent communication.
· Any other request within the scope of the position.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Colorado Springs, CO 80916 (Required)
Ability to Relocate:
- Colorado Springs, CO 80916: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17