What are the responsibilities and job description for the 911 Call Taker position at Global Medical Response?
19.20 - $27.09 / Hour
Brand New Location in The Colony, Covered Parking and Outdoor Space!
Transfer Capabilities across the entire GMR footprint.
JOB SUMMARY
It is the responsibility of the Call Taker functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance / transport from various sources. The Call Taker will offer pre-arrival instructions as indicated.
RESPONSIBILITES
- Answer all non-emergent and emergent EMS calls for service while collecting important information from the caller, determining the caller's needs and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required. Respond to customer needs accordingly.
- Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
- Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
- Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
- Responsible for accurate and complete data entry for the shift.
- Responsible for generating applicable reports and checking for accuracy.
- Assist dispatchers as needed.
- Work with other departments to ensure mutual organizational goals are pursued and achieved.
- Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
- Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
- Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
- Maintain all department required certifications / licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
- Ability to work a rotating shift schedule, including nights, weekends, holidays.
- Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
- Other duties as defined by formal job description.
QUALIFICATIONS :
WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS :
If your passion assisting with helping the community in their time of need where every second counts, apply today!
GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus!
PLEASE NOTE : COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Salary : $19 - $27
