Integration Implementation Specialist

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• Attend Project Kick Off and Discovery to gain knowledge of business processes and requirements.
• Handles routine system integrations for GMR Communication Centers, utilizing basic technical knowledge and supporting project coordination efforts.
• Foster and maintain positive relationships with vendors, GMR stakeholders and GMR external partners.

• Work cross-functionally with other internal IT teams at GMR, as well as external client teams.
• Configure integrations based on business requirements, consulting with senior team members.

• Schedule and conduct rigorous testing in collaboration with CAD Administrators and ensure required processes are operational, keeping senior team members updated throughout the process.
• Participate in peer reviews with CAD Administrators and Integration team prior to business sign off.
• Prepares integration-specific documentation.
• Responsible for ITSM requests and required documentation needed to establish initial connectivity, promote production installs, maintenance windows and other requests as needed.
• Provide maintenance and configuration changes as needed for integration solutions.
• Assist support with troubleshooting reported integration issues.
• This position does not require being on call. However, there may be instances where the specialist needs to provide assistance during an outage situation. Additionally, you may need to work after hours and weekends to support project go-lives, upgrades, and maintenance windows.

• Associate’s degree in computer science, information systems, or a related field (or relevant work experience in IT supporting Public Safety or Integration Projects)
• Preferred knowledge of basic networking principals and server infrastructure.
• Minimum 4 years of experience implementing Public Safety software or integrations.
• Experience interpreting and translating business processes into system requirements.
• Demonstrated ability to resolve technical issues efficiently in a dynamic environment.
• Proven track record of meeting project deadlines in fast-paced, complex settings.
• Preference may be given to candidates with experience as a Public Safety CAD User and Administrator

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.