What are the responsibilities and job description for the Operations Field Supervisor position at Global Medical Response?
SAN FRANCISCO, CA
Job Title : Operations Field Supervisor
Exempt
JOB SUMMARY
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The Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division. The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers / patients.
ESSENTIAL FUNCTIONS / DUTIES
- Ensure continuous quality improvement through clinical management and protocol compliance.
- Investigate accidents and major incidents to gather information, resolve issues, and communicate findings.
- Coordinate operations during times of disaster.
- Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction.
- Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents.
- Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts.
- Function as a crew Paramedic or EMT as required.
- Manage the storage, distribution and collection of narcotics.
- Provide support and assistance to the field personnel to help them achieve maximum performance.
- Provide daily direction and clarity of expectations to field personnel.
- Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns.
- Coach employees to perform at their highest levels and provide performance feedback.
- Assist employees in career planning.
- Provide support to crews by acquiring needed resources.
- Participate in the resolution of union or non-union grievances and administer the disciplinary process.
- Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues.
- Partner with human resources to ensure the availability of employee counseling as necessary.
- Identify needs and support continuous improvement in employee development through training.
- Participate in orientation of new employees.
- Administer company policies and procedures, as well as employment law in a consistent manner.
- Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities.
- Participate in community service to enhance the image of the company.
- Identify customer processes that lead to enhancements of service.
- Supervise the daily operations of the field.
- Collect paperwork and generate reports for management.
- Assist crews in stocking trucks / units.
- Ensure unit readiness by managing the fleet and materials.
- Screen trip tickets.
- Reinforce importance of complete, accurate, and timely completion of run reports.
- Perform other duties as assigned.
QUALIFICATIONS
Experience :
Education :
Skills :
Credentials / Licenses :
Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Benefit Statement : Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
Pay Range : $100,000 - $120,000 (annually)
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Salary : $100,000 - $120,000
