Operations Supervisor

JOB TITLE: Operations Supervisor/Crew Chief

REPORTS TO: Operations Manager or Senior Operations Supervisor

DEPARTMENT: Operations

LOCATION: Erlanger, KY

POSITION SUMMARY:

The Operations Supervisor is responsible for day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Directs, monitors, communicates with and evaluates all field employees in his/her assigned area

· Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users

· Ensures maintenance of qualify field operations through daily contact, oversight, communication and evaluation

· Assists with preparation of employee evaluations and field crew contact reports

· Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing

· Ensures operational response exceptions are brought to closure with appropriate action

· Provides staff counseling and guidance and information regarding AMR Operations

· Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.

· Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units

· Implements and enforces company policies and standards

· Performs direct ALS patient care activities

· Maintains communication with other agencies and departments

· Serves on committees with other departments to set policies and generate ideas

· Performs other related duties as required

· Prepares reports and manages projects as assigned by Operations Manager or Regional Director

· Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed

· Attends scheduled meetings as required by Operations Manager or Regional Director

· Responsible for complying with all local, state, and federal employment laws and company policies

· Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.

· Responsible for developing and maintaining department budgets

· Responsible for adhering to all company policies and procedures

· Directs AMR resources during mass casualty/disaster operations

· Adheres to and complies with information systems security.

· Attends information security training when offered. Reports information systems security problems

· Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results

· Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certification:

· High School diploma or GED. Current CPR, PHLTS and ACLS certification, or equivalent credentials. Some advanced education preferred

Experience:

· Three years EMS experience required.

· Paramedic field experience required

 Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.