What are the responsibilities and job description for the TRCC Non-Emergent Call Take Professional position at Global Medical Response?
Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor. These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner. | Job Description :
EEO Statement
EOE including Veterans and Disabled
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor. These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner. | Job Description :
Essential Duties and Responsibilities:
- Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller's needs and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required.
- Understands, implements and demonstrates compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care.
- Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
- Assist dispatchers as needed.
- Work with other departments to ensure mutual organizational goals are pursued and achieved.
- Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
- Maintain competency and enhances professional growth and development through internal certification opportunities.
- Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
- Ability to work a rotating shift schedule, including nights, weekends, holidays.
- Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
- Other duties as defined by formal job description.
Mandatory Requirements:
- Availability to work Nights, Weekends and Holidays
Preferred Experience:
- Prior Call Center Experience
- Prior Emergency Call Center Experience
- Prior Emergency Dispatching Experience
- Emergency Medical Technician
- Emergency Medical Technician - Paramedic
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options, which include medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation and paid time off.
EOE including Veterans and Disabled
