IT Support Specialist (On- Site)

About us

Headquartered in Sarasota, Florida, Global Ordnance is a force multiplier within the commercial (www.globalordnance.com) and defense military (www.global-ordnance.com) industries supporting a wide array of equipment, ammunition and firearms. As a Veteran Owned Small Business, Global Ordnance strives to provide excellence to our customers with unparalleled integrity. It's important to us that our work environment reflects this core value as well. We are blessed to have an incredible core team in place, and we need more talented individuals to come aboard and help us fill new roles that will foster the exciting opportunities we have ahead of us. Among other benefits, we offer company paid (100%) medical and dental insurance for our employees and their families, and a casual office with company provided snacks, coffee & other refreshments to keep you moving!

IT Support Specialist

The IT Support specialist is an entry-level position offers the opportunity to work across a variety of IT tasks and projects, providing valuable support to the IT department. The ideal candidate will have a broad interest in technology and a willingness to learn, assisting with everything from help desk support to report writing, networking, data entry, and Office 365 administration This entry-level position offers the opportunity to work across a variety of IT tasks and projects, providing valuable support to the IT department. The ideal candidate will have a broad interest in technology and a willingness to learn, assisting with everything from help desk support to report writing, networking, data entry, and Office 365 administration

Essential Duties and Responsibilities

Help Desk Support:

· Respond to and resolve technical issues from employees in a timely manner.

· Provide first-level troubleshooting for hardware, software, and network-related problems.

· Document and track issues in the help desk system.

Office 365 Administration:

· Assist in managing user accounts, permissions, and licenses.

· support email configuration, OneDrive, SharePoint, and Teams usage.

· Troubleshoot Office 365-related issues for end-users.

IT Project Support:

· Collaborate with the IT team on various technology projects, such as system upgrades, software rollouts, or network enhancements.

· Perform testing, research, and documentation tasks as assigned.

Networking and Systems:

· Assist in configuring and maintaining network devices (e.g., routers, switches, access points).

· Support the team with server maintenance and backups.

Report Writing and Data Entry:

· Generate and edit reports using IT tools or platforms as directed.

· Input, validate, and maintain accurate data in IT systems.

General IT Support:

· Inventory and track IT equipment and software licenses.

· Set up and configure new hardware, including computers, peripherals, and mobile devices.

· Participate in team meetings and contribute ideas for improving processes.

Performs other related duties as needed/assigned by the CTO and Director of Business Information Systems

Qualifications

· Must be authorized to work in the United States

· Must be willing to work onsite in Sarasota Florida or Tampa Florida.

· Associates Degree or equivalent Information Technology, Computer Science or relevant degree or diploma.

· Certifications in Computer Science or IT (Comp TIAA , Microsoft Fundamentals, ect..) are preferred.

· Understanding of IT Systems, Networking and Troubleshooting.

· Experience with Office 365 applications and administration

· Knowledge of Windows Operating Systems

· Experience with MacOS or Linux is preferred

· Ability to generate reports from multiple systems and analyze data

· Excellent verbal and written communication skills

· Ability to work as part of a team or independently in a fast paced environment

· Ability to multitask and adapt to changes

· Experience in IT support preferred

· Familiarity with basic scripting or report writing tools (such as SQL, Power BI and others) preferred

· Basic understanding of network concepts (TCP/IP, DNS, DHCP, ect…) preferred.

Physical Demands & Abilities

· Regularly spend long hours sitting and using office equipment and computers

· Regularly move from sitting to standing positions effortlessly

This job description is not intended to be all-inclusive, and employees will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

Global Ordnance reserves the right to revise or change job duties and descriptions as the need arises. This job description does not constitute a written or implied contract of employment. As all employment with Global Ordnance LLC is At-Will and no part of this job description constitutes any promise of continued employment or employment contract.

Global Ordnance, LLC is an Equal Opportunity Employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person