Maximus is seeking a detail-oriented and efficient Administrative Support Clerk to join our team onsite in Burbank, CA.
In this role, you will be responsible for a variety of tasks that are essential to the smooth operation of our Burbank office location.
Your primary duties will include data entry, document imaging, photocopying, and receptionist duties.
Additionally, you will assist in scheduling and coordinating participants for our program.
If you have excellent organizational skills, a friendly demeanor, and a proactive attitude, we encourage you to apply.
- Bilingual capabilities in Armenian or Russian preferred
- Why Maximus? - 💰 Competitive Compensation - Quarterly bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).Recognition Platform - Acknowledge and appreciate outstanding employee contributions.Tuition Reimbursement - Invest in your ongoing education and development.Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities : - Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.Collaborate with team members to provide expertise and support in resolving participant issues effectively.Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.Perform additional duties as directed by leadership to support program objectives. - Perform accurate and timely data entry - Manage document imaging and ensure proper filing and storage - Handle photocopying and other clerical tasks as needed - Serve as the first point of contact for visitors and participants, providing exceptional customer service - Assist in assigning and scheduling program participants - Maintain office supplies and ensure a clean and organized workspace - Support other administrative tasks as required - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. - Bilingual capabilities in Armenian or Russian preferred #HumanServices #LI-Onsite
