FT(Flexible) Shuttle Driver Supervisor

For the Shuttle Driver Supervisor position, requires a cdl with passenger endorsement and availability and flexibility to work 24/7 according to business demands.

POSITION SCOPE

This position is under the direct supervision of the Facilities Manager and the Assistant Facility Manager. This position supervises and directs operational activities during a particular shift. In addition to operational duties, the supervisor also answers routine questions from employees and customers, assembles highly confidential and sensitive information, deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgement is required to plan, prioritize, and organize diversified workload. Work hours may vary depending on the needs of the operation and can include days, evenings, weekends and occasional overnight. Overnight work may be dominant if that is the shift hired to work.

Supervisors are not permitted to be employed with any other company without the express approval of the Facility Manager.

MAIN RESPONSIBILITIES

•Responsible for ensuring customer satisfaction

•Handle customer and employee complaints according to guidelines provided

•Assist with the upkeep of shuttle buses

•Review Supervisor logs daily and initial; including days and shifts not on duty

•Be prepared to stay to fill shifts due to call-offs

•Assist in the management of the day-to-day shuttle operation including operational reports

•Supervise shuttle drivers and the monitoring of shuttle bus operations

•Ensure appropriate driver and customer interaction

•Ensure driver compliance with shuttle operation reports

•Drive shuttles as needed

•Maintain valid CDL with passenger endorsement

•Notify management of unusual occurrences and operational issues as required

•Maintain and read emails and other communications from team members and management

•Monitor the performance of all employees on your shift and provide feedback as appropriate

•Train in all shuttle operations, procedures and policies

•Read and review all manuals and complete all training as assigned

•Provide notification to management of policy infractions committed by employees

•Enforce company policies and procedures

•Additional duties as assigned by Facilities Manager

MINIMUM QUALIFICATIONS

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education Required: High School diploma or GED required. Some college experience is a plus. 

Experience Required: Supervisory experience preferred. Supervisory experience in the transportation and/or parking industry a plus. 

•At least one (1) year of passenger driving experience preferred

•Prior CDL training or an equivalent combination of education and experience

•Per DOT Regulations, driver will be required to have and maintain a valid CDL Class A, B or C with Passenger Endorsement

Language Skills: Ability to read and comprehend instructions, short correspondence, emails and memos. Ability to write correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company. 

License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License with Passenger Endorsement. 

DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required. 

Maintaining Certifications: Supervisors must remain compliant with federal and local CDL requirements and are required to report any situation the disqualifies them from having a CDL certification. This includes random drug testing and post-accident drug testing. 

Availability to Work: Available to work special shift requirements depending on the locations needs. Availability to work 3rd shift and/or weekends may be a requirement. 

Computer Skills: Basic computer skills utilizing Microsoft Office (Excel and Word) 

Other Desired Qualifications: Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired. 

Competencies: Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle equipment. The employee is required to reach with hands and arms and talk and hear. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 75 pounds.

Starting Hourly Rate of Pay

The starting rate of pay for the Shuttle Driver Supervisor position is $22.80 hourly.

The overnight shift pays an additional $2.00 per hour as an incentive for working an overnight shift.

Salary : $2 - $23