Director, AI Engineering

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This senior Gen AI and AI software engineering leadership role is pivotal in delivering strategic Generative AI (GenAI) and Artificial Intelligence (AI) initiatives that will transform Global Payments. You will be responsible for leading an engineering team that builds GenAI & AI products, GenAI & AI product components, and GenAI & AI powered prototypes. You will need to foster a culture of innovation and ensure ongoing alignment of initiatives with evolving business strategies, at a global level.

RESPONSIBILITIES

• Lead, mentor, and manage a team of software engineers, in building GenAI-powered products, GenAI product components, and GenAI prototypes to help drive value for Global Payment in leveraging new GenAI technology to create value. This work will include assessing & integrating GenAI into our existing products and systems to boost efficiency, personalize consumer experiences, and create entirely new offerings.
• Passionate about customer success with what your teams build. Take care to measure and monitor, that what your teams build is used, and useful to driving business outcomes
• Collaboratively power corporate and market usage of Enterprise-hardened GenAI end-user tools
• Manage resources and project timelines to ensure successful delivery of projects and deliverables
• Stay up-to-date with the latest developments in GenAI, and related areas, and leverage this knowledge to drive innovation
• Ensure the ethical use of AI, adhering to best practices and guidelines
• Work effectively in a cross-functional team to collaborate with different global functions and markets.
• Inspire and motivate your team, and foster a positive and productive work environment consistent with Global Payment’s values
   

MUST HAVES:

• Hands on engineering experience with production ready Gen AI & Machine Learning applications. At least 10 years of experience in software, including building enterprise-grade systems. Should include several years leading an engineering team and work with AI/ML
• Expert on industry trends and various LLMs, including LLM Application development tools & frameworks
• Excellent communication and storytelling skills
• Passionate engineering leader with experience building high performance teams, must lead and manage a team of software engineers, that includes backend, frontend, some design, etc
• At least bachelor’s or Master's degree in Computer Science, Math, AI,, or a related area
• Proficiency in stakeholder management to effectively communicate and manage expectations of those linked to the work outside your team
• Proficiency in project management, resource allocation and budgeting to ensure timely, efficient and successful delivery of outcomes
• Experience in strategic planning and execution with strong decision-making skills to align initiatives with business goals and make informed choices that benefit the organization
• Some experience in handling compliance and regulatory requirements to ensure engineering practices adhere to relevant laws and regulations

BONUS ATTRIBUTES:

• Experience with Natural Language Processing (NLP) and building conversational AI agents.
• Familiarity with big data technologies (Apache Spark, Kafka) 
• Knowledge of data governance and data security best practices.
• Experience with CI/CD tools and automation for AI/ML workflows.
• Knowledge in Snowflake, Salesforce and cloud technologies (AWS and/or GCP).
• Understanding of reinforcement learning and its application in agentic AI.
• Experience with real-time data processing and streaming analytics.
• Publications or contributions to open-source projects in the AI/ML field.

ABILITIES:

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.