Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

TouchNet, a leading provider of payment and credentialing solutions in the Higher Education space, is looking for a Product Manager to lead product strategy, definition and execution for one or more product solutions that impacts multiple product development teams and/or business functions.

As a Product Manager, you will take a hands-on role in the development of new products, evolving current products, and leading research for market trends and competitive solutions. You will also serve as a subject matter expert, working internally across departments to communicate product direction, educating team members on new features and functionality, as well as managing roadmaps and product launches.

The ideal candidate has experience in higher education with a focus on Student AR or Finance. Prior experience with technology products including micro-services, Restful APIs, Platform as a Service, cloud solutions, messaging, and other technologies necessary to create a world-class platform solution are also beneficial.

Responsibilities

• Oversees the future strategy of TouchNet solutions, based on input from current clients, prospects, and various internal stakeholders.

• Presents short term goals and long term strategy to the leadership team.

• Works very closely with agile development teams to define acceptance criteria/requirements, ensuring solutions meet market expectations.

• Manages a client feedback tool to ensure the voice of the customer is incorporated into the development process.

• Prioritizes development items based on OKRs and company goals.

• Collaborates with UX teams by validating mocks and early stage simulations.

• Promote feature pack updates both internally and to the client base.

• Post release review of product quality and adoption.

• Works with sales operations, solution consultants, and product marketing to provide content for sales demonstration, webinars, and documentation.

• Maintains a continuous feedback loop with existing clients through various outreach opportunities like a user conference and focus groups.

Requirements

• Previous experience in higher education space is necessary

• 2 years of product or product management experience or product knowledge

• Excellent written, verbal, and presentation skills

• Prioritize and manage multiple concurrent projects

• Customer focused; team player

• Ability to influence cross-functional teams without formal authority

• BS/BA Degree

• Occasional Travel

• Experience with Agile software development process

• Exposure to JIRA, Aha!, OKRs is a plus

About TouchNet:

TouchNet is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet’s unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN)

TouchNet Information Systems is committed to Diversity, Equity, and Inclusion (DEI). Our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is a core value and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

• Applicants MUST be authorized to work in the U.S.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.