Bilingual Spanish Customer Service Fraud

Description

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Must have a minimum of 6 months of recent contact center experience
• Bilingual Spanish & English required
• The pay for this role is $16.50 per hour plus a 20% language differential once you begin taking Spanish calls. This is for a total of 19.80 per hour. This is an entry level role and the pay is non-negotiable.
• You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule.
• Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
• You will be required to complete a background check. The background check will include a Criminal check, Drug Screen, Credit Check( must be under $10k in collections excluding medical), Verification of Education and Verification of Employment going back 10 years.
• This role is not bonus eligible.
• This role does not support visa sponsorship.
• Onsite, working at our Tempe, Arizona call center. Our Tempe office has a onsite cafeteria , large break room , and covered parking.
  
  

Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/