What are the responsibilities and job description for the Chief Information Officer (Networks) position at Global Payments Inc.?
Job Overview:
The Senior Vice President of Global IT is responsible for leading the development and implementation of the strategic plan to ensure continuous, reliable, and secure operation of the organization's global technology infrastructure.
Main Responsibilities:
- Develop and implement strategic initiatives to improve service efficiency, reliability, and scalability, adapting to changing technologies and business requirements.
- Collaborate with engineering and IT teams to drive the design and implementation of advanced monitoring tools and automation systems.
- Assess and manage operational risks, ensuring business continuity plans are regularly updated and tested.
Leadership Expectations:
- Lead and empower the GNOC leadership team across multiple global locations to ensure they drive consistent and coordinated IT services monitoring and support.
- Mentor senior team members, fostering a culture of collaboration, accountability, and high performance that encourages diverse perspectives.
- Provide regular and ad-hoc reports to senior leadership and the executive team, detailing service performance, incident resolution, and operational metrics.
