What are the responsibilities and job description for the Senior Revenue Marketing Operations Manager position at Global Payments Inc.?
Description
About the Company:
Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our more than 4.6 million customers, including 1,500 financial institutions and 4,000 technology partners in 100 countries. Our technologies, services, and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.
The Merchant Solutions division enables businesses of all sizes to securely accept card, check, and digital forms of payment. Unlike some payment solution providers, we manage end-to-end processing of the payments. We also provide specialty point-of-sale and integrated business management software that is industry-specific, with analytics, marketing customer engagement, employee/worker management, payroll, and reporting services for our business customers.
Our Marketing Vision:
The marketing function of Global Payments is responsible for Brand, Product Marketing, Growth, and Revenue Performance for Merchant Solutions. Our Revenue Marketing team’s vision is to drive growth by putting the customer at the front and center of everything we do and to be accountable for driving the best outcomes for our customers, employees, and business. We aim to understand the customer experience from their first engagement with us through their entire relationship and to constantly drive improved value to them.
Job Summary:
The Senior Revenue Marketing Operations Manager has a critical role within the Revenue Marketing organization. This person will lead revenue marketing operations, including budget, demand gen best practices documentation, and more.
This high-impact role requires a marketing administrator who is highly organized and is familiar with marketing campaign set up and best practices. They should have proven experience as a demand generation marketer who has built and deployed campaigns, as well as someone who has managed a marketing budget and created frameworks and presentation formats for executive briefings. Success in this role is defined by enhanced operational efficiency and scalability of the Revenue Marketing organization globally.
Responsibilities:
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
About the Company:
Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our more than 4.6 million customers, including 1,500 financial institutions and 4,000 technology partners in 100 countries. Our technologies, services, and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.
The Merchant Solutions division enables businesses of all sizes to securely accept card, check, and digital forms of payment. Unlike some payment solution providers, we manage end-to-end processing of the payments. We also provide specialty point-of-sale and integrated business management software that is industry-specific, with analytics, marketing customer engagement, employee/worker management, payroll, and reporting services for our business customers.
Our Marketing Vision:
The marketing function of Global Payments is responsible for Brand, Product Marketing, Growth, and Revenue Performance for Merchant Solutions. Our Revenue Marketing team’s vision is to drive growth by putting the customer at the front and center of everything we do and to be accountable for driving the best outcomes for our customers, employees, and business. We aim to understand the customer experience from their first engagement with us through their entire relationship and to constantly drive improved value to them.
Job Summary:
The Senior Revenue Marketing Operations Manager has a critical role within the Revenue Marketing organization. This person will lead revenue marketing operations, including budget, demand gen best practices documentation, and more.
This high-impact role requires a marketing administrator who is highly organized and is familiar with marketing campaign set up and best practices. They should have proven experience as a demand generation marketer who has built and deployed campaigns, as well as someone who has managed a marketing budget and created frameworks and presentation formats for executive briefings. Success in this role is defined by enhanced operational efficiency and scalability of the Revenue Marketing organization globally.
Responsibilities:
- Own the Revenue Marketing budget, taking key inputs from peers and tracking budget versus actual spend on a monthly basis
- Develop campaign performance templates and drive completion of monthly and quarterly business reviews with input from key stakeholders
- Document campaign development best practices and definitions, and share them across global marketing team members
- Refine Revenue Marketing practices in North America and extend operating model to other parts of the globe, including account-based marketing, digital marketing, and campaign management
- Act as North America liaison to global marketing counterparts
- Lead completion of executive presentations and other asks as needed
- Own quarterly planning process in conjunction with VP of Revenue Marketing, including plan-on-a-page development, campaign launch calendar, and areas of focus
- Consolidate inputs from Revenue Marketing counterparts on growth initiative performance tracking and achievement to target
- Foster collaboration between Revenue Marketing and other functional teams in and outside of the broader Marketing organization
- 8 years experience in a demand generation function with strong marketing operations background
- Familiarity with buyer journeys, campaign development best practices, marketing automation and CRM systems
- Excellent at presentation development, storytelling, and case-making for an executive-level audience
- Ability to distill complex concepts into simple frameworks
- Proven experience managing and tracking to a marketing budget
- High attention to detail, ensuring that work is delivered on-time and with excellent quality
- Expert collaborator and influencer who is used to working in a highly matrixed and functionalized organization
- Excellent project management abilities, demonstrating the capacity to manage multiple initiatives simultaneously in a fast-paced environment
- Experience in the payments industry is preferred
- Passion: We are deeply committed to serving our customers and supporting our team members and communities
- Care: We are kind, compassionate, inclusive and empathetic
- Accountability: We are trusted to always do the right thing and are responsible for our outcomes
- Excellence: We deliver outstanding quality in all that we do with a high degree of integrity, pride, and professionalism
- Ingenuity: We are solution-oriented and innovation-focused
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
