What are the responsibilities and job description for the Technical Business Advisor position at Global Payments Inc.?
Description
Job Profile Summary
Obtains a comprehensive understanding of the technical aspects of our company’s products and services, especially in terms of how they work together and how they integrate into the customer’s operations and needs. Uses this knowledge to review components and processes for end to end operability. Is equally capable of diving into the detail of a particular function or being able to review an end to end business process and how our solutions work together to deliver that process.
Job Description
What Part Will You Play?
Required Experience:
What Are Our Desired Skills and Capabilities?
SKILLS / KNOWLEDGE: Having wide-ranging experience, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and may lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving co-ordination among groups, both internal and external.
SUPERVISION: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
“The position listed in this requisition is ineligible for the referral bonus award program”
Job Profile Summary
Obtains a comprehensive understanding of the technical aspects of our company’s products and services, especially in terms of how they work together and how they integrate into the customer’s operations and needs. Uses this knowledge to review components and processes for end to end operability. Is equally capable of diving into the detail of a particular function or being able to review an end to end business process and how our solutions work together to deliver that process.
Job Description
What Part Will You Play?
- Will work on specific areas/issues to review the current state and where necessary make recommendations for remediation action that should be taken. The emphasis will be on end to end operability but at times it will be necessary to deep dive into a particular functional area.
- May be engaged at any or all stages of a project but with an emphasis on early stage involvement and spotting potential issues before they materialize. Needs to be able to self manage in terms of closing out items without project management support.
- Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client's requirements.
- Works with business, technical, operations and end users for desired solutions.
- Provides business direction and may handle client interactions.
- May review defined system requirements to ensure they meet the business needs and validates the solution.
- With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.
- Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.
- Works closely with the team to resolve varied and complex issues based on specialized experience and knowledge.
- Consultant for business best practices and industry trends.
- Not an exhaustive list; other duties as assigned.
Required Experience:
- Typically Minimum 6 year’s relevant experience. Experience in Client Facing roles where end to end thinking was essential.
- Technical background in Mainframe and Distributed/Cloud based technology including Database technologies.
- Desired Experience: Involvement in the implementation of new solutions and the transition across to these solutions. Involvement in the client onboarding process.
What Are Our Desired Skills and Capabilities?
SKILLS / KNOWLEDGE: Having wide-ranging experience, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and may lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving co-ordination among groups, both internal and external.
SUPERVISION: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
“The position listed in this requisition is ineligible for the referral bonus award program”
