Product Manager II

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

A seasoned Product Manager with a strong focus on solving customer's problems and sentiment to oversee payment software products. In this role, you will be responsible for driving the product strategy, ensuring alignment with business needs, and leading cross-functional teams to deliver high-impact solutions. The ideal candidate will have a deep understanding of how to manage and evolve software products to meet the dynamic needs of customers.

Key Responsibilities:

• Customer-Centric Product Development:

  • Lead the product strategy with a strong focus on understanding and integrating customer feedback and sentiment.

  • Engage with users regularly to gather insights, identify pain points, and ensure the product meets their evolving needs.

  • Combine customer feedback, stakeholder input, market conditions and other inputs and translate them into actionable product features and enhancements.

• Product Lifecycle Management:

  • Manage the end-to-end product lifecycle from ideation to launch, including roadmap planning, feature prioritization, release management, and go to market strategies.

  • Collaborate with engineering, design, marketing, and customer success teams to deliver high-quality software products.

  • Ensure timely delivery of product features and updates while maintaining alignment with overall business objectives.

• Market & Competitive Analysis:

  • Conduct market research to identify trends, competitive offerings, and opportunities for product differentiation.

  • Continuously monitor the industry landscape to anticipate changes and adapt product strategies accordingly.

• Stakeholder Collaboration:

  • Work closely with key stakeholders, including leadership, sales, and customer success, to align product initiatives with company goals.

  • Communicate product vision, strategy, and updates to internal and external stakeholders effectively.

• Data-Informed Decision Making:

  • Leverage data analytics to measure product performance, user engagement, and the impact of new features.

  • Use data to inform product decisions, optimize the user experience, and drive continuous improvement.

Qualifications:

• Experience:

  • 5 years of product management experience, with at least 3 years focused on software products.

  • Proven track record in a customer-focused product management role.

• Skills:

  • Strong understanding of user experience (UX) principles and customer journey mapping.

  • Excellent communication and interpersonal skills, with the ability to influence cross-functional teams.

  • Proficient in product management tools (e.g., JIRA, Azure DevOps, Aha!, or similar).

  • Familiar with product analytics tools is a plus (e.g., Pendo, Amplitude, Heap, etc.)

  • Ability to analyze and interpret customer feedback, market trends, and usage data to make informed product decisions.

• Education:

  • Relevant Experience or Degree in: Business, Computer Information System, or Computer Science; Combination of relevant training and/ or experience in lieu of degree

  • Experience in similar business product services and/or external customer/market experience

Location: Remote (Anywhere in the USA)

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.