What are the responsibilities and job description for the Product Manager position at Global Payments?
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Title: Product Manager, Product Academy (Center of Excellence)
Location: Remote
Role Overview:
We are seeking an experienced Product Manager to own and lead the Product Academy, a core initiative designed to upskill product managers and accelerate the company's transformation from a project-based delivery model to a product operating model driven by customer outcomes.
In this role, you will apply product management principles to shape the vision, strategy, and execution of the academy, ensuring it meets the needs of our product management community and supports the broader cultural transformation. You will partner with executive leadership, third-party providers, and internal stakeholders to define the academy roadmap, continuously improve the offering, and measure its impact on product capabilities and business outcomes.
This role will report into the product team while serving as a key stakeholder within the Product Center of Excellence (COE) - helping to influence consistent product practices, promote knowledge sharing, and foster a culture of continuous learning across the organization.
Key Responsibilities:
Product Vision & Strategy
Define and own the vision, strategy, and roadmap for the Product Academy in alignment with the organization's transition to the product operating model.
Partner with product leadership and executive sponsors to ensure the academy supports both business outcomes and cultural transformation objectives.
Identify the highest-impact learning needs across the product management community and prioritize solutions that deliver measurable business value.
Customer & Stakeholder Engagement
Serve as the voice of the product manager by gathering feedback, conducting needs assessments, and collaborating with internal product leaders to shape the academy experience.
Engage executive leaders as key stakeholders to align the academy with strategic priorities and drive cultural change from the top down.
Establish and manage relationships with third-party partners to deliver high-quality curriculum and coaching experiences.
Design & Delivery
Collaborate with third-party providers to design and deliver a customer-centric learning experience that supports product managers at all stages of their career journey.
Define and manage the rollout plan, including onboarding programs, upskilling pathways, and community-based learning experiences such as coaching cohorts and communities of practice.
Partner with the broader COE to create and maintain competency frameworks and career progression models aligned with the product operating model.
Outcomes & Continuous Improvement
Implement KPIs and measurement frameworks to track participation, skill development, and the academy's impact on product outcomes and customer satisfaction.
Analyze outcomes and continuously improve the academy offering based on data, participant feedback, and evolving business needs.
Work to build mechanisms to scale and sustain the academy long-term, embedding learning and development into the broader product management operating model.
Thought Leadership & Community Building
Act as an ambassador of product mindset transformation, influencing the broader cultural shift toward customer-led product thinking.
Foster a sense of community among product managers through peer learning, knowledge sharing, and ongoing engagement with the COE.
Stay up to date on product management trends and best practices to bring industry-leading insights into the academy offering.
Qualifications:
5 years of experience in product management or product operations within a product-led organization.
Experience building or managing capability development programs, learning platforms, or communities of practice.
Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps).
Strong stakeholder management skills with the ability to influence at all levels of the organization - including executives.
Experience defining and measuring KPIs to assess program success and drive continuous improvement.
Passion for developing others and driving cultural change through learning and development.
Preferred Qualifications:
Experience establishing or contributing to a Product Center of Excellence or similar capability-building function.
Familiarity with product certification programs and enterprise learning platforms.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
