What are the responsibilities and job description for the Customer Service Manager position at Global Recruiters of Smyrna (GRN)?
Customer Service Manager - Corrugated Packaging
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Only candidates with corrugated industry experience will be considered. Relocation can be provided for the right candidate.
Responsibilities:
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
- Establish performance benchmarks and hold team to those goals.
- Resolve customer conflicts and handle escalation procedures.
About the Opportunity:
Join a leading specialty corrugated manufacturer as a Customer Service Manager, overseeing a team of dedicated Customer Service Representatives.
This role offers an exciting opportunity to drive excellence in customer service within the corrugated packaging industry.
What We Offer:
- Competitive salary range: $90,000 - $110,000
- Comprehensive benefits package (Medical, Dental, 401k)
- Relocation assistance
- Performance bonus program
- Career growth opportunities
- Dynamic, fast-paced environment
Essential Responsibilities:
- Lead and develop a team of 4 Customer Service Representatives.
- Implement and optimize customer communication and order tracking systems.
- Serve as the key liaison between sales, logistics/supply chain, and manufacturing teams.
- Drive continuous improvement in service delivery metrics.
- Develop and execute training programs for CSR team members.
- Set and monitor team performance goals.
- Ensure exceptional service delivery to both internal and external stakeholders.
Required Qualifications:
- MUST HAVE: Previous corrugated industry experience.
- MUST HAVE: Proficiency in Harry Rhodes or AMTEK & KIWI systems.
- Proven track record of team leadership and development.
- Strong analytical and problem-solving capabilities.
- Excellence in both written and verbal communication.
- Advanced computer systems knowledge.
- Customer Service Management experience.
Education:
Bachelor's degree preferred (not required with equivalent experience).
This is an immediate opening with two locations available: West Atlanta, GA and Dover, Delaware.
Only candidates with corrugated industry experience will be considered.
We are seeking a highly skilled and experienced professional to lead our customer service team and drive excellence in customer service within the corrugated packaging industry.
Salary : $90,000 - $110,000
