Associate Director for Continuous Quality Improvement

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Deputy Director for Resettlement and Integration Services (RIS), the _2025 supports Global Refuge in delivering high-quality programs and services for refugees and immigrants by developing CQI systems. The Associate Director for CQI leads all aspects of a CQI team to ensure oversight and coordination of all RIS monitoring and evaluation, network training and technical assistance, fraud prevention, grievances, grants management, and performance improvement plans (PIPs). The Associate Director for CQI will work closely with team members and the RIS leadership team to facilitate strategic changes to enhance and improve outcomes based on data and analysis while ensuring compliance. This position requires a high degree of flexibility, excellent problem-solving skills, and an in-depth knowledge of refugee resettlement, compliance, CQI, and monitoring and evaluation.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Establish and implement a CQI team to develop, monitor, and maintain high-impact continuous improvement systems.
• Develop new policies, systems, and procedures; review and revise existing policies, procedures and protocols; and provide direct oversight of the CQI team.
• Manage and oversee reports to funders and grant proposal submissions; review and edit monitoring reports and program reports.
• Provide oversight of training and overall support provided to the affiliate partner network and ensure they are relevant and meet the audience/s needs.
• Consult with relevant staff to ensure adequate resources for development, implementation, and evaluation of programs.
• Maintain a close working relationship across Global Refuge to ensure effective communication of major unit-wide developments, trends, activities, and challenges/ opportunities.
• Represent Global Refuge during meetings and convenings and liaise with external stakeholders.
• Other duties as assigned

QUALIFICATIONS

• Undergraduate degree and/or a minimum of six (6) years of experience in non-profit management, quality improvement activities, or social services programs or and equivalent combination or education and experience.
• Five (5) years progressively responsible experience managing staff.
• In-depth knowledge of domestic refugee resettlement issues, Department of State (PRM) and Office of Refugee Resettlement (ORR) systems, and related refugee resettlement programs, stakeholders, emerging trends, etc.
• Experience in administering and overseeing government grants, including proposal development, contract and cooperative agreement compliance, reporting, and budget oversight.
• Experience in developing and providing support, technical assistance, and content-related training to partner agencies, service providers, and/or internal staff.
• Ability to evaluate data to identify trends and foresee programmatic implications.
• Proven ability to be flexible in a fast-paced working environment.
• Excellent oral and written communication skills and the ability to interact well with all levels of various systems, stakeholders, and staff.
• Proficiency in Microsoft Office applications, knowledge in database management, and other computer applications.
• Ability to manage multiple projects; separating mission critical from the non-strategic with minimal supervision.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel 15% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

Salary : $86,100 - $96,850