What are the responsibilities and job description for the Technical Product Manager - Engineering Infrastructure position at Global Relay?
Job Details
Job Description
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
The Engineering Infrastructure team at Global Relay is at the forefront of delivering foundational services that power the company's technology stack and supports our internal developers through infrastructure and tooling. As a Technical Product Manager (TPM), you will play a crucial role in executing the vision, strategy, and roadmap for key components of our infrastructure. This role blends deep technical expertise with product management to ensure the successful delivery of innovative, scalable solutions that address both business needs and technical challenges, while empowering developers to build and innovate more efficiently.
You'll partner closely with engineering teams, product stakeholders, and external vendors to align roadmaps, prioritize initiatives, and drive new products and features from concept to release. This is a unique opportunity to work with cutting-edge technologies while delivering tangible impact across the organization.
Your responsibilities:
As a TPM on the Engineering Infrastructure team, you will:
- Collaborate closely with business and engineering stakeholders to identify pain points and opportunities for infrastructure and tooling improvements
- Facilitate internal discovery and proof-of-concepts to validate new ideas and solutions
- Lead the end-to-end product development process, from gathering technical requirements to driving execution within Agile teams
- Manage and prioritize backlogs to ensure alignment with business and engineering objectives
- Continuously improve team methodologies to accelerate processes and enhance collaboration
- Translate business needs and technical challenges into detailed user stories, acceptance criteria, and product artifacts
- Drive cross-team coordination and ensure the timely delivery of features with high-quality standards
- Conduct market and technical research to guide product decisions and strategy
- Serve as the product expert, understanding the technical architecture, business logic, and integration points for your areas of responsibility
About you:
- 5 years of product management experience in a technical environment
- Strong background in computer science, engineering, business, or related fields
- Demonstrated ability to work effectively with engineering teams, translating complex technical concepts into actionable plans
- Solid understanding of backend systems, including microservices, databases, messaging systems, and modern platform architectures
- Strong communication and stakeholder management skills, with the ability to influence at all levels, including senior leadership
- Experience managing technical backlogs and working closely with cross-functional teams
- Familiarity with Agile methodologies, particularly Scrum and Kanban
- Proven track record of successfully delivering technical products in fast-paced environments
- Experience with technologies such as Kubernetes, Kafka, OpenSearch, or other distributed systems
- Familiarity with data governance, integrity, and lifecycle management
- Experience working in SaaS, messaging, or enterprise software environments
- Strong domain modeling, workflow design, and technical documentation skills
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.
For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Salary : $90,000 - $130,000
