What are the responsibilities and job description for the Business Process Specialist position at Global Technical Talent, an Inc. 5000 Company?
Business Process Specialist/ Process Analyst
24-11220
- Contract Duration 3 Months
- Pay range - $75 to $85/hr
- Hybrid may need to come to OGO as needed.
- Business Process Specialist supports the Information and Record Governance (IRG), Data Disposition Program, by defining, documenting, assessing, and scrutinizing the Data Disposition related business processes, of the IRG organization.
- The focus of this department and this work will be on the records management area of data disposition.
- The successful candidate will develop and deliver data disposition-related processes (levels 0-3), a process framework, and supporting deliverables in collaboration with the IRG team and stakeholders.
- In addition to increasing efficiency and productivity, the role will ensure processes are aligned with organization objectives, guidelines, and the future state process framework and playbook.
- Collaborate with the IRG team and stakeholders on the data disposition process framework to develop and deliver modular hierarchical processes from level zero (organizational context) to level three (procedure level).
- Identify, analyze, and document functional requirements, scope, and objectives associated with process delivery, e.g., RACI, Process Definition Documentation, value streams, process flows, procedural aids, and tools.
- Consult Information & Records Governance (IRG) SME’s, IT, and other partners in evaluating. identifying and delivery processes in which data disposition activities are performed.
- Coordinate with the team in the course of assigned work to schedule meetings, manage communications, etc. Update project workstream trackers and provide status updates to Project Managers.
- Learn and use data disposition processes, trackers, and tools relevant to the role.
- Incorporate and modularize existing processes as required.
- Ensure documents are created and distributed/posted in a timely manner.
- Participate in root cause analysis to develop appropriate process changes.
- Develop gap analysis with leaders and identify improvement opportunities and initiatives.
- Ensure processes are aligned with organization objectives and guidelines
- Review solution designs with IRG and the project team to ensure they meet requirements, are scalable, and high quality.
- Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, IRG, and relevant stakeholders.
- The Business Process Specialist coordinates with the IRG team and SMEs on quality checks and updates/adjustments to the work product as requested.
- Demonstrable evidence of experience and capability to develop a process framework and deliver modular hierarchical processes from level zero (organizational context) to level three (procedure level).
- Experience identifying, analyzing, and documenting functional requirements, scope, and objectives associated with process delivery, e.g., RACI, Process Definition Documentation, value streams, process flows, procedural aids, and tools.
- History of taking ownership of work, working independently and creatively without direct supervision, ability to prioritize, and facilitate cross-functional discussions with empathy and curiosity.
- Process improvement /Lean experience a plus
- Can explain the goals and purpose of data disposition
- Can explain in detail the purpose of a Process Definition Document
- Can explain and implement process hierarchy, process abstraction, and modularity.
- Detail-oriented, with good analytical skills and project management capabilities.
- Experience working independently, without direct supervision.
- Skill in facilitating cross-functional discussions and meetings as needed.
- Ability to prioritize, be highly organized, and accountable for all work.
- Quickly learn IRG, Data Disposition, the associated playbook, and how business processes can be developed to assist the teams in how to apply these guidelines to their work.
- Deliver process support documentation such as templates, procedural job aides, and tools.
- Can coordinate with project and IT resources to review analysis to determine next steps.
- Developed and delivered SIPOCs, value streams, and modularized process frameworks.
- Associate or bachelor’s degree or related work experience
- Associate or bachelor’s degree in business, Finance, Economics, Accounting, Public Policy, Library and Information Systems, Information Technology, Legal Studies, or a related discipline
- Advanced process management analysis knowledge and experience.
- Use of Business process notation, e.g., flow chart and BPMN.
- Management of process documentation and maintenance.
- Cross-function process delivery.
- Experience with medium-scale design, development, and implementation projects.
- Analysis, design, and delivery of modular process hierarchy within a data disposition framework.
- Familiarity with Lean / Lean Six Sigma.
- Prior utility or regulated company experience.
- Records management or relevant experience preferred.
- Identify and map to processes (level 0 to 3), and identify value streams. Develop and deliver process definition documentation, related models, and process attributes, e.g. RACI.
- Excellent analytical skills, and problem-solving skills.
- Experience working with process analysis software, Microsoft (MS) Visio, MS Teams, MS Office suite, and MS SharePoint.
- Client laptop will be provided to the successful hire within the service territory. If located outside the service territory, the vendor must provide.
- Open to local & non-local candidates.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- Our client, incorporated in 1905, is one of the largest combined natural gas and electric energy companies in the United States. Their primary business is the transmission and delivery of energy such as natural gas and electric service to approximately 16 million people throughout a 70,000-square-mile service area. They serve residential, commercial, industrial, and agricultural customers, as well as natural gas-fired electric generation facilities.
- What’s it like on this company’s team? There’s a strong sense of family here — an open and welcoming environment that’s filled with smiling faces and plenty of opportunities. When you join this company, you’ll become part of a stable company with deep roots in the communities we serve. And you’ll Client an unwavering commitment to the work we do.
24-11220
Salary : $75 - $85
