What are the responsibilities and job description for the Claims service Rep position at Global Technical Talent, an Inc. 5000 Company?
Responsibilities:
•
Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties
•
Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
•
Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
•
Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
•
Applies basic communication skills to interpret caller's inquiries and offers available options
•
Utilizes established workflows to initiate claim activities as required
•
Recognizes coverages, claim processing requirements and related claims systems
•
Learns to identify claims and takes appropriate actions
•
Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
•
Associate's degree or working towards your associate's degree is strongly preferred
•
Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
•
Six months to one year of call center and/or office experience required
•
Troubleshooting experience desired
•
Self-starter
•
Has an energetic, positive and professional attitude
•
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products
(Word/Excel, Outlook, Sharepoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills
•
Seeks to collaborate and promotes inclusion and respect
•
Dedicated to meeting the expectations and requirements of internal and external customers
•
Understands the importance of teamwork and developing and maintaining cooperative relationships
•
Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
•
Disciplined to follow scripts, while showing initiative to seek additional information as needed
•
Demonstrates attention to detail
•
Agile and adapts to new, different, or changing situations, requirements, or priorities
•
Shares knowledge, skills, and expertise with others; collaborates with others
•
Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
•
Ability to use a personal computer, call center phone and other standard office equipment
•
Ability to sit and/or stand for extended periods (75%-90%)
•
Able to perform in a dynamic/fast paced work environment
•
Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties
•
Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
•
Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
•
Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
•
Applies basic communication skills to interpret caller's inquiries and offers available options
•
Utilizes established workflows to initiate claim activities as required
•
Recognizes coverages, claim processing requirements and related claims systems
•
Learns to identify claims and takes appropriate actions
•
Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
•
Associate's degree or working towards your associate's degree is strongly preferred
•
Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
•
Six months to one year of call center and/or office experience required
•
Troubleshooting experience desired
•
Self-starter
•
Has an energetic, positive and professional attitude
•
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products
(Word/Excel, Outlook, Sharepoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills
•
Seeks to collaborate and promotes inclusion and respect
•
Dedicated to meeting the expectations and requirements of internal and external customers
•
Understands the importance of teamwork and developing and maintaining cooperative relationships
•
Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
•
Disciplined to follow scripts, while showing initiative to seek additional information as needed
•
Demonstrates attention to detail
•
Agile and adapts to new, different, or changing situations, requirements, or priorities
•
Shares knowledge, skills, and expertise with others; collaborates with others
•
Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
•
Ability to use a personal computer, call center phone and other standard office equipment
•
Ability to sit and/or stand for extended periods (75%-90%)
•
Able to perform in a dynamic/fast paced work environment
