What are the responsibilities and job description for the Client Technical Specialist position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Client Technical Specialist
Contract Duration: 1 Year
Work Type: Onsite
Location: Augusta, ME
Top 3 Skills:
Job Description:
Years of Relevant Experience:
Preferred Education:
Work Schedule:
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated a four-star employer on Glassdoor and Indeed.
About GTT
Contract Duration: 1 Year
Work Type: Onsite
Location: Augusta, ME
Top 3 Skills:
- 3 years' experience as a Client Technologies Specialist
- Strong customer service skills.
- Experience with inventory management.
Job Description:
- Client Technical Specialist assists in the coordination of testing changes, upgrades, and new software products, ensuring systems will operate correctly in current and future environments.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serves as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serves as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Client Technical Specialist provide input to training and/or documentation materials regarding the latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure that effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrade and configure modems, disk drives, CD ROMs, printers, and related equipment.
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ability to work in a team environment.
- Strong communication skills, both written and spoken
Years of Relevant Experience:
- 3 years in desired environment
Preferred Education:
- 4-year college degree or equivalent technical study
Work Schedule:
- Monday through Friday, 7:00 am to 5:00 pm with occasional flexibility outside of these hours may be required (Example: Due to working at a far location, they may get 10 hours for that day, and then they will work a shorter shift on another day)
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated a four-star employer on Glassdoor and Indeed.
About GTT
- GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
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