What are the responsibilities and job description for the Credit Card Customer Service Representative (Remote) position at Global Technical Talent, an Inc. 5000 Company?
Credit Card Customer Service Representative (Remote)
- Contract Duration 3 Months
- Pay rate up to $19/hr
- The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a variety of Customer service activities for the credit Customers (Consumers, Corporate and Commercial), including responding to telephone, written, and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud, and other issues.
- This job ensures that own work, as well as the work of any Employees supervised, follows applicable laws, regulations, and guidelines, as detailed in policies located on the Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act, and other applicable anti-money-laundering policies.
- Credit Cards and Unsecured Lending Customer Service Representative performs a variety of Customer service activities for CCUL credit customers
- Refers more complex questions to more experienced personnel
- Assists with research work as needed, particularly with information gathering
- Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, statement requests, and other issues
- Resolves problems immediately within the authority defers for additional research or forwards to supervision or dispute resolution as needed
- Refers to Customer disputes in the research area
- Processes Customer mail/E-mail, website, fax, and other correspondence
- Maintains updated Customer account information
- Consult more experienced Customer service personnel with problems and questions
- Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures, and applicable consumer credit and other regulatory guidelines.
- High School Diploma or equivalent experience
- 1 Year of related experience
- Customer service skills, including the ability to deal professionally with Customer issues, problems, and questions.
- Research skills, with the ability to identify and evaluate relevant information.
- Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly.
- PC skills
- Must be available to work a variable schedule which may include nights and weekends.
- Good internet is a requirement.
- Prior call center experience
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand - anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
- Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.
Salary : $19
