What are the responsibilities and job description for the Help Desk Operator position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Help Desk Operator
Contract Duration: 6 Months
Location: Bangor, ME
Work Type: 100% Onsite
Job Description:
Leading provider of quality, accessible college education and lifelong learning opportunities. We offer career and technical education, educational transfer, and workforce development services to a diverse student population. Our commitment to excellence and inclusion creates a supportive learning environment that prepares students for future success.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-20689:
Contract Duration: 6 Months
Location: Bangor, ME
Work Type: 100% Onsite
Job Description:
- Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio-visual and computing equipment.
- They provide tier 1 support for enterprise applications and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.
- The Help Desk Operator will perform tier 1 technical support and administrative functions across the complete range of technologies supported by Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.
- This position is also responsible for installing, configuring, and maintaining campus-specific software and services based on their college assignment.
- Minimum 1 year of experience in a similar role
- Experience with a helpdesk ticketing system
- Strong written and verbal communication skills
- The required minimum qualifications include an Associate's degree in information technology or a similar field and four years of relevant work experience.
- Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all clients' campuses, as well as project management concerning computer/lab replacement cycles.
- Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at the client, requiring analysis and resolution.
- Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
- Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
- Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
- Ability to communicate effectively orally and in writing.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Leading provider of quality, accessible college education and lifelong learning opportunities. We offer career and technical education, educational transfer, and workforce development services to a diverse student population. Our commitment to excellence and inclusion creates a supportive learning environment that prepares students for future success.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-20689:
