What are the responsibilities and job description for the IT Operations Analyst position at Global Technical Talent, an Inc. 5000 Company?
Job Title: IT Operations Analyst
Contract Duration: 12 Months
Work Type: Onsite
Location: Lexington, SC
Job Description:Join Our Team and Power Our Digital InfrastructureAs an IT Operations Analyst I, you will play a crucial role in supporting our technology infrastructure and ensuring seamless operations. You will work closely with colleagues to resolve technical issues, maintain systems, and provide excellent customer service.
Key Responsibilities:
Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
Keywords: IT support, help desk, technical support, IT analyst, IT operations, IT technician, IT helpdesk, IT support specialist, IT support engineer, IT support technician, IT troubleshooting, IT problem-solving, IT customer service, IT service desk, ITIL, ITIL certification, CompTIA A , CompTIA Network , Microsoft Office, Windows, Active Directory, networking, hardware, software, IT operations analyst, IT analyst, IT support analyst, IT support role, IT job, IT career
24-13984 #gttjobs
Contract Duration: 12 Months
Work Type: Onsite
Location: Lexington, SC
Job Description:Join Our Team and Power Our Digital InfrastructureAs an IT Operations Analyst I, you will play a crucial role in supporting our technology infrastructure and ensuring seamless operations. You will work closely with colleagues to resolve technical issues, maintain systems, and provide excellent customer service.
Key Responsibilities:
- Technical Support: Provide first-level technical support for hardware, software, and network issues.
- Incident Management: Troubleshoot and resolve incidents, escalating issues as needed.
- Problem Management: Identify and resolve recurring issues to prevent future problems.
- Customer Service: Interact with users to understand their needs and provide timely solutions.
- Documentation: Maintain accurate and up-to-date documentation.
- Strong customer service skills
- Basic understanding of IT concepts, including hardware, software, and networking
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to work independently and as part of a team
- Flexibility to work various shifts, including weekends and holidays
- Experience with ticketing systems (e.g., ServiceNow, Remedy)
- Knowledge of ITIL frameworks
- Experience with remote support tools
- Technical certifications (e.g., CompTIA A )
- Training: 100% onsite - training takes approximately 8 months
- Overtime or weekends required: hours of 6:00 am - 10:30 pm - 7 days a week (scheduled in those hours)
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
Keywords: IT support, help desk, technical support, IT analyst, IT operations, IT technician, IT helpdesk, IT support specialist, IT support engineer, IT support technician, IT troubleshooting, IT problem-solving, IT customer service, IT service desk, ITIL, ITIL certification, CompTIA A , CompTIA Network , Microsoft Office, Windows, Active Directory, networking, hardware, software, IT operations analyst, IT analyst, IT support analyst, IT support role, IT job, IT career
24-13984 #gttjobs
