What are the responsibilities and job description for the Sales Support Coordinator position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Administration - Sales Support Coordinator
Contract Duration: 3 Months
Pay range: $20 - 22/hr
Location: Clifton, NJ
Work Type: Onsite, Monday - Friday 9 am - 5 pm
Description:Are you a detail-oriented and organized professional with a passion for providing exceptional customer support? We're seeking a talented Sales Support Coordinator to join our team. In this role, you'll play a crucial part in ensuring a smooth client setup process and supporting our field sales representatives.
Responsibilities:
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
Keywords: sales support, customer support, account management, sales operations, customer service, administrative support, technical support
24-13370: #gttqst
Contract Duration: 3 Months
Pay range: $20 - 22/hr
Location: Clifton, NJ
Work Type: Onsite, Monday - Friday 9 am - 5 pm
Description:Are you a detail-oriented and organized professional with a passion for providing exceptional customer support? We're seeking a talented Sales Support Coordinator to join our team. In this role, you'll play a crucial part in ensuring a smooth client setup process and supporting our field sales representatives.
Responsibilities:
- Sales Support: Act as a support for Commercial Sales Representatives, processing incoming requests and monitoring progress.
- Data Entry: Obtain and enter required data for new accounts, including demographics, pricing, credit history, and connectivity requests.
- Quality Control: QC data entry into lab and billing systems for new accounts.
- Client Files: Create and maintain client files for audit purposes.
- Account Setup: Monitor approval turnaround time, request additional data, and communicate status to sales representatives.
- Existing Client Support: Facilitate demographic, pricing, connectivity requests, and billing adjustments for existing customers.
- Customer Onboarding: Assist the Customer Solutions Specialist in the new account setup and onboarding process.
- General Duties: Complete other tasks as assigned.
- High School Diploma required; BA/BS preferred.
- 2-3 years of technical, billing, or customer support experience.
- Strong PC skills, including Excel, Word, PowerPoint, and Access.
- Excellent communication skills.
- Strong organizational skills.
- Ability to work in a team environment.
- Customer-focused mindset.
- Action-oriented approach.
- Attention to detail.
- Strong ethical and values-based approach.
- Functional technical skills.
- Perseverance.
- Ensure complete and accurate information is received from Commercial Sales for new client accounts.
- Determine appropriate responses to customer complaints or issues.
- Maintain complete and accurate records of all communications.
- Understand and adhere to legal and compliance guidelines for account setup and changes.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
Keywords: sales support, customer support, account management, sales operations, customer service, administrative support, technical support
24-13370: #gttqst
Salary : $20 - $22
