Service Coordinator

High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department.This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties: · Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. · Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes. · Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily. · Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. · Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies. Benefits: • Medical, Vision, and Dental Insurance Plans • 401k Retirement Fund About The Company: Our client specializes in enhancing the intelligence of buildings because buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where our client comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, they make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. Our client has been making buildings smarter since 1885, and their capabilities, depth of innovation experience, and global reach have been growing ever since. Today, they offer the world’s largest portfolio of building products, technologies, software, and services. They put that portfolio to work to transform the environments where people live, work, learn and play.