What are the responsibilities and job description for the Claims Service Representative position at Global Technical Talent?
Claims Service Representative
Duration : 4 months Contract to Hire
Pay range : $20 - $25 / hr
Hybrid : Monday - Friday : 7 : 30 am - 8 : 00 pm ET, Rotational shift on Saturdays : 8 : 30 am -5 : 00 pm
Job Description :
Our client is seeking Claims Service Representatives to join their Claims Customer Service Center on a temp-to-perm basis, at their office in Howell, MI.
As a Claims Service Representative, you will play a vital role in our client success by helping our customers when they are in need.
You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home, or business.
In that critical moment, you represent our client in your ability to respond with empathy so our customers can get back on the road, back in their homes, and / or back in business as easily as possible.
Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using the provided scripts to assist you in serving our customers.
Job Responsibilities :
Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds, and other parties
Respond to calls on established claims in a polite, professional, and empathetic manner and determine the appropriate course of action
Perform rental reservations, appraisal assignments, Express Claim shops, Towing, and water mitigation activities
Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
Applies basic communication skills to interpret caller's inquiries and offers available options
Utilizes established workflows to initiate claim activities as required
Recognizes coverages, claim processing requirements, and related claims systems
Learns to identify claims and take appropriate actions
Contact vendors to establish language services for language interpretation and translation
Skills and Experience :
Associate's degree or working towards your associate's degree is strongly preferred
Typically 1 -3 years of experience in the service, financial, or hospitality industry preferred
Six months to one year of call center and / or office experience required
Troubleshooting experience desired
Self-starter
Has an energetic, positive, and professional attitude
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products
Word / Excel, Outlook, Sharepoint, Teams); Independent use of provided resources
Excellent written and verbal communication skills
Seeks to collaborate and promotes inclusion and respect
Dedicated to meeting the expectations and requirements of internal and external customers
Understands the importance of teamwork and developing and maintaining cooperative relationships
Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
Disciplined to follow scripts, while showing initiative to seek additional information as needed
Demonstrates attention to detail
Agile and adapts to new, different, or changing situations, requirements, or priorities
Shares knowledge, skills, and expertise with others; collaborates with others
Ability to meet and / or exceed established goals within set training timeline
Physical Demands & Work Environment :
Ability to use a personal computer, call center phone, and other standard office equipment
Ability to sit and / or stand for extended periods (75%-90%)
Able to perform in a dynamic / fast-paced work environment
What's in it For You?
Career Development : Average 3-4 month temp-to-hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship
Pay advancement upon temp-to-hire conversion
Flexible Schedule : Monday - Friday 7 : 30 am ET - 8 : 00 pm ET and sharing in the responsibility of Saturday rotation from 8 : 30-5 : 00 pm
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