Customer Service I

Customer Service I :

Customer Service Specialist - will handle inbound and outbound calls in a call center.

This will be within the Professional Services Division of Acelis Connected Health.

You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.

The role includes providing testing support, product overview, and basic technology instructions. Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.

Bilingual-English / Spanish candidates are preferred but not required.

Job Responsibilities :

Handling of Inbound and Outbound customer calls.

Must have excellent phone etiquette.

Collects, receives, and records INR and other results.

Utilizes call scripting provided when conducting patient phone calls.

Contact physician for INR results based on the clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.

Monitors and assists customers with adherence to prescribed test frequency.

Promotes the use of digital platforms.

ssist in the use of digital platforms.

Demonstrates knowledge of products used to obtain INR results and assist customers, as applicable.

Responsible for time management, adherence to schedule, and attendance.

Follows all regulatory policies, procedures, privacy, and security standards by government agencies including all HIPAA requirements.

Education and Experience :

Required : High School Diploma / GED.

2 years of experience in a Customer Service environment.

Working within a Call Center environment and working off a cue.

Would prefer experience in healthcare, and medical environment, but not required.

High attention to detail and good attendance must be a top priority.

Proficient with MS Office suite (Word, Excel, Outlook)

Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.

Language : Bilingual-English / Spanish candidates preferred but not required.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company :

Global Healthcare Innovator

We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.

Join our team and :

Work on cutting-edge projects

Contribute to global healthcare advancements

Experience diverse cultures and geographies

Client a rewarding career with a company that cares.