Job Title : Senior Desktop Support Engineer
Location : Minneapolis, MN
Position Type : Contract
Work Type : Onsite
Pay Range : $35 - $36 / Hr
Job Description :
- As a member of the End User Services, Desktop Support, and Senior Engineering Specialists, the position will work in various aspects of desktop support. This is a "senior" level desktop support engineer with a minimum of 5 years experience.
Job Responsibilities :
Duties and responsibilities include but are not limited to the following :
Configures, deploys, maintains, troubleshoots, and supports computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.Troubleshoots technical issues while interfacing directly with users. Excellent customer service skills and high standards of excellence are expected when interfacing with peers, customers, and management.Performs hardware repairs and replacements as needed, including troubleshooting faulty components, and coordinating repairs with external vendors.Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.Follows processes and testing procedures to ensure high-quality work is delivered to the end user with no or minimal disruptions.Evaluate and implement application software solutions as identified by Corporate IT.Has the ability to take proactive, corrective actions to resolve issues in advance of system problemsInstalls, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and Mac OS computers.Provides total support of the desktop environment in accordance with defined standards and procedures.Manages the overall ticket queue in ServiceNow, ensuring tickets are triaged, assigned, and resolved promptly according to established SLAs, and priorities.Utilizes asset management software and tools to track asset assignments, lifecycle, and maintenance.Maintains password security, data integrity, and file system security for the desktop environment.Communicate with customers, peers, and management regarding ticket status updates, resolution timeline, and any additional information required for troubleshooting to ensure transparency and manage expectations.Provides technical support for conference room technology such as projectors, display screens, and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.Researches and resolves computer compliance issues related to Windows updates, computer uptime, security updates, and configuration errors.Handles multiple administrative duties to allow the team to operate efficiently.Required Skills
Strong organizational skills that include attention to detail, flexibility, and time management.Excellent oral and written communication skills and should be able to demonstrate these skills during the job interviewInstalling, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.Documenting trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now or RemedyProficiency in supporting Windows 10, Windows 11, and Mac OS support including iOS and Android mobile platforms.Experience with Active DirectoryExperience with maintaining password security, data integrity, and file system security for the laptop environment utilizing BitLocker.Experience using critical thinking skills to identify and resolve technical issues.Experience with providing technical support to internal and remote computer systems using tools like BomgarExperience with Microsoft Configuration Manager (SCCM / MECM) preferred5 years of experience working directly with customers in a desktop support role to resolve technical hardware and software issuesBroad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)Completing any other tasks as assigned by the IT Desktop Support managerRequired Education Educational Requirements :
Associate Degree in Computer Science, Information Technology, or a related field or its equivalent plus 5 years (minimum) experience.Relevant Technical Certifications a plus, A , MCP, or HDI preferred.CompTIA A Benefits :
Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout The Company :
We are a leading provider of data storage solutions, committed to innovation, sustainability, and employee development. Our team of talented professionals works collaboratively to deliver cutting-edge technology and solutions that meet the evolving needs of our customers.Our Culture :
Collaborative and Inclusive : We foster a supportive and collaborative work environment.
Passionate and Driven : Our employees are dedicated to their work and committed to our mission.
Global Reach : We have a strong presence in key markets around the world.
Our Values :
Integrity : We conduct our business with honesty and transparency.
Innovation : We are committed to developing innovative solutions.
Inclusion : We value diversity and create an inclusive workplace.
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Salary : $35 - $36
