Security Operations Manager

Company Description

Global Threat Solutions (GTS) provides comprehensive protection and investigative services to clients such as Fortune 500 companies, celebrities, political figures, and high-net worth individuals. The company is known for its professionalism, confidentiality, and customer service-oriented protection operations and elite investigative services. GTS has a team of highly qualified Protection Specialists and Investigators with backgrounds in law enforcement, military, and intelligence sectors, offering clients peace of mind in uncertain times.

Role Description

This is a full-time on-site role for a Security Operations Manager located in Tampa, FL. The Security Operations Manager will be responsible for overseeing day-to-day security operations, managing multiple accounts, payroll, scheduling, and client relations.

Responsibilities

• Manage GTS security operations, including programs, strategic services, and projects that minimize business risk exposure across multiple locations.

• Serve as an autonomous leader that drives innovation and ensures the highest level of execution in an ever-changing environment.

• Drive physical security programs, projects, and initiatives effectively, including budget management, vendor management, and quality control. Analyze the local security environment to identify emerging trends that may impact the company.

• Oversee the management of contract security providers, including service level agreements and key performance indicators, to ensure appropriate solutions are in place to minimize business risk exposure.

• Develop, implement, and rehearse emergency response and crisis management plans.

• Develop and maintain guard post orders, response procedures, and best practices.

• Stay up-to-date on the local security environment and identify emerging trends that may impact the company.

• Analyze and investigate threats and security incidents impacting employees and offices.

• Collect, analyze, and report security metrics that demonstrate security’s impact and risk reduction.

• Draft timely and accurate reports and written briefings for senior leadership.

• Implement security requirements to support special events during employee and public-facing events to ensure appropriate levels of security coverage.

• Liaise with local law enforcement authorities.

• Partner with internal stakeholders to ensure the team is focused on what is best for GTS and to deliver on our priorities.

• Travel regionally and internationally as required (approximately 5-20%).

Qualifications

• Experience in managing a security operations program for a high-visibility, multinational corporation in the US or Overseas.

• Bachelor’s degree in business, Emergency Management, Security, or a related field, with at least 5 years of experience in security operations with increasing scope, responsibility, and complexity at a multinational company; relevant security certifications (e.g., CPP) are a plus.

• Experience in managing security vendors, including union and non-union contracts.

• Understanding of how to operate effectively in a diverse and inclusive workplace.

• Knowledge and experience in the RFP/RFI process, including new vendor onboarding.

• Knowledge of Excel, ADP, Microsoft office programs are a must.

• Experience in program development with delivery accountability.

• Foundational understanding of the collection and analysis of security metrics to inform decisions, including conducting risk and vulnerability assessments and operational security design/planning.

• Proven track record of strong cross-functional relations.

• Capable of adapting to and managing risk.

• Ability to work independently with a DIY mentality and drive results in a nimble environment.

Inclusion and Diversity

Inclusion is a core value at GTS, and we strive to create a meaningful interview experience for all candidates. If you require accommodation or adjustments for any reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diverse teams build stronger organizations. We do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.