What are the responsibilities and job description for the Office Manager position at Global Title Loans?
About PT Loans
The company is dedicated to providing responsible and reliable financial solutions to our customers. With a focus on integrity and community engagement, we are committed to helping our clients access short-term financial support when they need it most. Join us to make a difference in the lives of our clients and in the financial services industry.
Job Summary
As a Manager, you will part of the daily operations of our branch to ensure efficient and effective service to our customers. You will lead a team, manage lending operations, and be responsible for maintaining compliance with financial regulations. Your role is crucial in building a positive and trustworthy relationship with our clients, many of whom rely on our financial services to meet their immediate needs. You’ll leverage your leadership skills and customer service expertise to drive business growth while upholding our company’s values.
Key Responsibilities
- Branch Operations: Oversee the day-to-day operations of the branch, ensuring smooth workflow and excellent customer service.
- Team Management: Hire, train, and lead a team of loan officers, customer service representatives, and other staff. Develop team members’ skills through coaching and feedback.
- Customer Service: Serve as the main point of contact for escalated customer issues and work to resolve them professionally and empathetically. Ensure customer satisfaction by delivering a positive, respectful experience.
- Loan Processing: Manage the loan approval process, including title verification, compliance checks, and assessing customers’ creditworthiness according to company policy.
- Compliance and Risk Management: Ensure branch compliance with all local, state, and federal regulations related to title loans. Conduct regular audits to maintain regulatory standards.
- Sales and Marketing: Collaborate with the marketing team to develop local sales strategies and community outreach initiatives to drive customer engagement and growth.
- Financial Management: Monitor financial performance, manage budgets, and meet or exceed financial targets. Analyze branch performance metrics and create action plans to address gaps.
Qualifications
- Education: Bachelor’s degree in finance, business administration, or a related field.
- Experience: 3 years of experience in a financial services role, preferably with a background in title loans, auto loans, or personal lending. Prior experience in a managerial role is highly preferred.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with the ability to handle complex customer situations.
- Solid understanding of lending practices, compliance, and risk management.
- Ability to analyze financial reports and develop action plans for business growth.
Benefits
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Retirement plan with company matching
- Enjoy a guaranteed day off every Sunday.
- Opportunities for career advancement within a growing company
Job Type: Full-time
Pay: Up to $28.84 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Attapulgus, GA 39815: Relocate before starting work (Required)
Work Location: In person
Salary : $29
