ICQA Manager

Job Description: ICQA Manager

Location: Indiana, USA

Employment Type: Full-Time

About the Role

We are seeking an experienced ICQA Manager to lead inventory control and quality assurance initiatives at a high-volume retail warehouse in Indiana. This role is critical to maintaining inventory accuracy, optimizing warehouse processes, and driving operational excellence across a large-scale facility with 3 buildings and over 2,000 employees. You will directly manage a team of 160 ICQA associates, including 2 supervisors, and report to the Head of Warehouse.

Key Responsibilities

1.Inventory Control & Accuracy:

• Lead network-aligned inventory control strategies, including cycle counts and random audits, to ensure inventory integrity and minimize discrepancies.
• Proactively identify root causes of inventory variances and implement corrective actions.

2.Process Improvement & Compliance:

• Analyze and resolve inventory control system (WMS) issues, ensuring documentation of root causes and effective countermeasures.
• Conduct quality assurance audits, focusing on ASN compliance, load quality, and vendor performance. Collaborate with Accounts Payable and vendors to maintain compliance.

3.Operational Leadership:

• Partner with senior management to optimize workflows, staffing, and procedures for efficient product movement.
• Review transportation carrier performance and recommend improvements.

4.Team Development:

• Train, coach, and mentor associates through formal programs and on-floor guidance. Foster a positive, employee-centric work environment.

Qualifications

• Experience:
• 4 years in Inventory Control & Quality Assurance (ICQA) at Manager level (Lead/Supervisor roles excluded).
• Proven background in high-SKU, retail/consumer-facing warehouses (e-commerce, apparel, 3PL, or logistics preferred).
• Technical Skills:
• Expertise in WMS platforms and inventory audit methodologies.
• Strong analytical skills with experience in root cause analysis and process optimization.
• Leadership: Demonstrated ability to manage large teams (160 associates) and drive cross-functional collaboration.

Why Join Us?

• Lead critical initiatives in a dynamic, large-scale warehouse environment.
• Competitive compensation package and growth opportunities within a multi-site network.
• Direct impact on operational efficiency and customer satisfaction.