Information Technology Support Manager

Information Technology Support Manager

Why Join Global Village Academy?

At Global Village Academy, we are committed to providing a multicultural, technology-driven learning environment. As the IT Support Manager, you will have the opportunity to lead IT initiatives, improve school-wide technology systems, and directly impact student learning experiences.

If you're ready to make an impact and thrive in a dynamic, mission-driven workplace, we invite you to apply today!

About Us :

At Global Village Academy Collaborative, we are dedicated to providing a vibrant, diverse, and inclusive educational environment across our Global Village campuses. We pride ourselves on language immersion programs and strong connections with local communities.

Location :

This is a full-time, onsite position based at Global Village Academy (GVA) Douglas County in Parker, CO. Occasional travel to other GVA campuses or meeting locations in Aurora, Thornton, and Denver may be required.

Job Summary :

The Information Technology Support Manager is responsible for overseeing IT operations and technology infrastructure at Global Village Academy (GVA) Douglas County. This role involves implementing IT policies, managing school-wide technology initiatives, and ensuring the security and efficiency of all IT systems. The IT Support Manager provides tier-one and tier-two technical support, but more importantly, they play a key role in technology planning, asset management, and IT strategy alignment with school objectives.

This position requires a proactive leader who can analyze IT needs, develop best practices, manage vendor relationships, and provide technical guidance to school administrators, teachers, and staff.

The role includes logging and categorizing Help Desk incidents, diagnosing and resolving hardware, software, and network connectivity issues, and ensuring effective communication with end users. The IT Support Manager also collaborates closely with the school leadership team and the broader GVA Collaborative Team to ensure smooth technology operations across the organization.

Essential Duties and Responsibilities :

IT Strategy and Systems Administration

• Implement IT policies, best practices, and standard operating procedures to improve technology efficiency across the school.
• Manage technology infrastructure, including network security, data protection, and system updates to ensure compliance with federal and state regulations.
• Oversee device lifecycle management, including procurement, deployment, maintenance, and decommissioning of school-issued laptops, desktops, Chromebooks, iPads, and smartboards.
• Evaluate and recommend new technology solutions to enhance educational tools and administrative operations.
• Work with school leadership and the GVA Collaborative team to ensure IT strategy aligns with academic and operational goals.

Technical Leadership and Support

Compliance, Security, and Vendor Management

Collaboration and Project Management

Knowledge, Skills, and Abilities :

Windows 10 / 11 Professional

Education and Knowledge :

Please note this description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance is required for this position.

Global Village Academy shall not discriminate in its employment or hiring practices on the basis of race, color, sex, age, religion, creed, citizenship, national origin, ancestry, genetic information, marital status, sexual orientation, gender identity or expression, disability, or any other characteristic prohibited by law. GVA is committed to cultural diversity among school personnel as a means of enriching the educational experience. GVA shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort.

RELOCATION NOT PROVIDED

Salary : $65,000 - $71,500