What are the responsibilities and job description for the IT Desktop Support Consultant position at GLOBAL VISSE INC?
Job Details
L2 Technical Support
Location: Dayton, OH
Duration: 12 Months
Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
Location: Dayton, OH
Duration: 12 Months
Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
- Preferred certifications: CompTIA A , ITIL Foundation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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