What are the responsibilities and job description for the Customer Success Associate position at Globality, Inc.?
Globality was founded with a simple but ambitious goal: to use AI to transform enterprise spending into a smarter, fairer process—creating more efficient, inclusive markets worldwide. Nearly a decade later, our AI-driven solution is reshaping how enterprises spend, turning procurement into a guided, insight-led process that’s easier for everyone, open to anyone, and better for business.
At the forefront of enterprise AI, Globality optimizes spending, drives efficiency, and guarantees bottom-line impact. Our culture is built on Trust, Collaboration, and Innovation, fostering an environment where every individual feels valued and included. Bring your expertise, passion, and perspective—together, we’re shaping the future of enterprise spending.
This is a hybrid position that requires at least 3 days a week in our Palo Alto HQ.
What You Will Be Doing:
- Support clients through early stages of the sales cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc.
- Identify and support providers in their journey onto the Globality platform, from introductory conversations and account setup to contract closure and onboarding
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships
- Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those
- Prepare regular reports on account status
- Acquire information and data that is publicly available in order to increase the size of the supplier network
- Collaborate with sales and marketing teams to identify and grow opportunities within assigned clients
- 1-2 years of experience in consulting, account management or client facing roles
- Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar)
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization
- Advanced problem-solving skills and verbal and written communication skills
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail
- Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services
- Fluent to advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc.
- Experience with business intelligence (BI) tools preferred
- “Start-up” mindset: Go-getter able to thrive in ambiguity and rapid change in plans and responsibilities
- Proficiency in multiple languages is advantageous and highly valued
- Procurement and/or technology, AI experience preferred
Salary : $55,000 - $75,000
