What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at GLOBE AIRPORT PARKING?
Job Overview
We are seeking dedicated and enthusiastic Customer Service Representatives to join our team for the 11:45pm until 8am shift. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Collaborate with team members to resolve complex customer issues efficiently.
- Maintain a high level of product knowledge to effectively support customers.
- Follow up with customers as needed to ensure satisfaction and resolution of their concerns.
Skills
- Strong customer service skills with a focus on providing excellent support.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to analyze information and communicate solutions clearly.
- abilities are a plus, particularly in English and another language, to better serve diverse customers.
- Excellent verbal and written communication skills are essential for effective interaction with customers.
- Proficient typing skills for efficient handling of inquiries and documentation.
- Familiarity with office software and customer support tools is advantageous.
Join our team as a Customer Service Representative where you can make a difference by delivering outstanding support while growing your career in a dynamic environment! If you should choose to work full time you could add hands on customer service the other 3 days.
Please call (412) 262-9130 to set up an in-person interview ASAP
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 per week
Shift:
- 8 hour shift
- Overnight shift
Ability to Commute:
- Moon, PA 15108 (Required)
Work Location: In person
Salary : $15 - $16
