What are the responsibilities and job description for the Customer Service Representative (Onsite) position at Globe Life Family of Companies?
Job Description
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview :
Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!
In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process request for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.
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This is an onsite position located in Broadview Heights, OH.
What You Will Do :
- Professionally and effectively answer incoming calls from customers that include our policyholders and sale force by following company policies and procedures.
- Address customer questions, troubleshoot issues and document all calls.
- Process daily requests from customers with high accuracy and attention to detail.
- Ongoing training with products and processes within the customer service department.
- Daily review and preparation of all incoming documents and policyholder requests received in office.
- Assist with daily workflow and distribution of processing including the scanning and indexing of documents to our imaging system.
- Complete assigned projects and required courses in the planned timeframe.
What You Can Bring :
Applicable To All Employees of Globe Life Family of Companies :
How Globe Life Will Support You :
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life :
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
At Globe Life, your voice matters.
