CUSTOMER SERVICE RECEPTIONIST TIER 1

General Purpose: First line employee to greet and interact with customers by operating the telephone switchboard. Provide professional customer and personal service by analyzing and addressing customer concerns using established procedures to answer, screen and appropriately forward all calls.   Shift(s) Available: 8:00 AM to 4:30 PM Monday through Friday  Supervisory Responsibilities:   None    Duties and Responsibilities (other duties may be assigned):   Answer and properly direct all inbound calls. Receive and correctly forward all inbound faxes. Verify Armorer certifications for incoming parts orders. Accurately sort, fax and or mail invoices daily. Accurately charge customer credit card Look up customer account numbers for inbound orders Simple order entry Perform other clerical duties, support company management with projects and research requirements, and assist other departments as assigned.   Qualifications/Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, pre-skills, and/or abilities needed to perform this job. Reasonable accommodations may be made to qualified employees or applicants with disabilities.   Demonstrates a positive and professional demeanor. Exercise good judgment and discretion. Effectively organize time and multitask numerous projects as well as understand multiple products. A Team player who possesses the ability to work effectively independently as well as with customers, co-workers and management. Work regularly scheduled shifts within our hours of operation and the flexibility to work overtime and weekends when needed. Excellent telephone Skills.   Competencies: Leadership Communication Relationship Management Ethical Practice Critical Evaluation Time Management Conflict Resolution Analytical Thinking Adaptability                 Education and/or Experience: High School Diploma or Equivalent 1 - 2 years related experience and/or training Excellent verbal and written communication skills Excellent Data Entry and Computer skills. Experience with Microsoft Word, Excel, PowerPoint, MS Dynamics or similar General office skills   Licenses and Certifications: N/A   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to qualified employees and applicants with disabilities to perform the essential functions.   While performing the duties of the job, the employee is regularly required to sit and use hands and fingers to type on keyboard, alternate sitting and standing at will. Ability to communicate effectively, speaking and hearing ability sufficient to communicate in person or over the telephone, visual acuity to read words and numbers, sufficient hand, arm and finger dexterity to operate keyboard and other office equipment. Occasionally required to lift and carry boxes up to 20 pounds.   Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment primarily requires the employee to work inside in a climate controlled administrative office setting and dress appropriately as set by the GLOCK company policies. Work regularly scheduled shifts within our hours of operation and may be asked to work overtime and weekends when needed to reach deadlines and for special programs or company events.   Equal Opportunity Employer: GLOCK, Inc. is an equal opportunity employer. Employment decisions at GLOCK, Inc. will be based on merit, qualifications, and abilities. GLOCK, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, creed, color, religion, national origin, sex (including pregnancy, childbirth and parenting status), age, disability status, marital status, sexual orientation, gender identity or expression, citizenship status, genetic information, protected veteran status or any other characteristic protected by law. In addition to a commitment to provide equal employment opportunities to all qualified individuals, GLOCK, Inc. has established an affirmative action program to promote opportunities for individuals in certain protected classes throughout GLOCK, Inc.    GLOCK, Inc. is committed to providing reasonable accommodations for applicants and employees to participate in the job application or interview process. To request a reasonable accommodation to apply or interview for an open position, please send an email to our HR Team at careers@glock.us with the following information: Your full name  Your contact information A description of your accommodation request