Manager of Business Process Improvement (Operations)

GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATION

With a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success.

WHY JOIN US

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

ROLE PURPOSE

Reporting to the Director of Business Process Improvement, the Manager of Business Process Improvement contributes to the success of key strategic initiatives across the company by identifying, creating, and improving business processes across multiple functions. In this role, the Manager of Business Process Improvement works with key leaders to drive effective and efficient departmental processes and procedures relating to quality, timelines, and overall achievement of organizational initiatives.

MAIN RESPONSIBILITIES

• Work across business functions to complete complex transactional activities as required by customers and systems.
• Serve as a facilitator of change management, collaborate with Business unit leaders in identifying key opportunities and gaps in core business processes.
• Using quality improvement methodologies, lead and influence project teams to enhance business processes, as well as operational and functional performance across the company.
• Drive the development and implementation of cost improvement plans consistent with and in support of the strategic plan.
• Analyze and interpret complex business data and establish improvements to drive organizational efficiencies and improved business results.
• Implement best practices and act as a strategic advisor to drive continuous improvement.
• Consult, advise and challenge cross-functional leadership on process and performance opportunities regarding growth, customer interaction, operational efficiency and customer satisfaction.
• Make systems and reporting recommendations to support all aspects of our business.
• Establish metrics to assess operational effectiveness by segment and overall operational success.

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level :

Qualifications :

REQUIRED SKILLS AND COMPETENCIES

GLORY VALUES

Our Glory Values represent our commitment to collaboration, diversity, and innovation. They serve as a practical guide for how we work together, both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer

It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees / charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

Physical Demands and Work Environment Statement

Work is performed in a standard office environment. The noise level in the work environment is usually quiet. The employee must frequently lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, feel, talk, or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

Pay Range : $85,000 - $120,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Salary : $85,000 - $120,000