What are the responsibilities and job description for the Repair Technician - Carrollton, TX position at GLORY?
Description
Glory is a global leader in cash technology solutions, and together we serve the retail industry across grocery, big-box retailers, convenience stores and entertainment. We provide unparalleled product quality, service, and support. Our people, culture, and history are essential to helping us accomplish that mission.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals, enhancing staff efficiency, reducing operating costs and enabling a more engaged customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
Role Purpose
The Repair Technician will be responsible for undertaking all actions necessary to render return product serviceable by cleaning, repairing, testing and the performance evaluation of electronic and mechanical components; follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Main Responsibilities
- Performs the set-up, calibration, testing, and troubleshooting of returned product.
- Operates required equipment and test fixtures
- Recognize failures, identify root causes, and repair products in a cost effective, efficient manner, according to quality standards and expediting return product to stock
- Record repair data in company systems accurately.
- Monitor, identify and communicate any needed supplies, tools, and other items for efficient workflow in the repair area
- Maintain clean and efficient work environment
- Follow and execute procedures and policies established by management
- Proactively aid with various tasks to support overall business objectives
- Recognize and communicate areas for continuous improvement.
- Complete special projects as assigned.
- Assists in material handling and inventory control as needed
- Attend meetings and training as assigned
Required Education and Qualifications
Preferred Education and Experience
- Associate degree (A. A.) in Electromechanics or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Qualifications:
- Minimum 1-2 years of work experience in electronic and/or mechanical components repair
- Prior experience servicing and repairing Automated Teller Machines (ATM’s)/Automated money handling machines is a plus.
Required skills and competencies
- Strong problem-solving competency
- Functional knowledge and experience with use of basic repair tools
- Ability to follow and execute procedures and policies established by management
- Demonstrates competency in primary repair within the first 6 months of employment
- Proficiency in ERP systems and Microsoft Suite Applications
- Excellent organizational skills
- Excellent verbal communication skills
- Highly self-motivated with keen attention to detail.
- Ability to work under pressure and effectively prioritize competing demands.
- Possess a positive attitude; is conscientious and responsive.
- Works well independently yet is cooperative in working with team assignments and activities.
- Exercises diligence in completing work activities with the willingness to work extra hours if needed.
- Understands diversity and the importance of fostering an open and respectful work environment.
Pay Range: $20-$22/hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with management & co-workers.
Reasoning Ability:
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have common computer skills and literacy.
Physical Demands and Work Environment Statement
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with management & co-workers.
Reasoning Ability:
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have common computer skills and literacy.
Physical Demands and Work Environment Statement
- Physical demands must be met by an employee to successfully perform the essential functions of the job.
- Employees are required to talk or hear, stand or sit, stoop or walk; vision abilities include close, distance, color, peripheral, depth perception, and adjust focus; other physical demands include handling our automated cash machines. The ability to speak, read and write fluently in English is required.
Position type/Expected Hours of Work
- Full time - 40 hours a week
Other Duties
Note that this job description does not cover a comprehensive list of activities, responsibilities, or duties of this job. Duties, activities, and responsibilities may change at any time with or without notice.
Note that this job description does not cover a comprehensive list of activities, responsibilities, or duties of this job. Duties, activities, and responsibilities may change at any time with or without notice.
Benefits
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Car
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
Salary : $20 - $22
