What are the responsibilities and job description for the Software Configuration Specialist-Watertown, WI/Carrollton, TX position at GLORY?
Description
The Software Configuration Specialist is a subject matter expert on the functionality, operations, and configuration of the RevApp.
**This role will require you to work overnight- 2:00 AM to 11:00 AM **
Key Responsibilities
KEY DUTIES & RESPONSIBILITIES:
- Software and custom package building, testing and configuration for deployment.
- Partners with internal and external customers to ensure successful execution of requests via email and ticketing systems, and reviews requests for enhancements, ideas, and recommendations.
- Assist in document creation as required such as work instructions, process outlines, guides, manuals.
- Validates acceptance of deployments and report on any discrepancies.
- Regression testing for software vs configuration settings.
- Tracks all activity as billable or non-billable
- Ensures all tasks are completed upon within agreed upon SLA
- Other duties as assigned.
- Maintain a high level of knowledge on the products, data, and markets supported
- Take ownership of escalated issues and manage customer expectations.
- Engage with customer during pilots and software product launches, ensuring customer needs are being met
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
- High School Diploma or GED.
- Advanced certification in computer related field preferred.
- Call Center experience, Customer Product Support, SaAS experience preferred.
REQUIRED SKILLS AND COMPETENCIES
- Proficiency in Microsoft Office
- Strong communication skills
- Strong time management skills
- Strong process retention skills
- High level of understanding prioritization of work
- Proven ability to troubleshoot complex systems and utilize available resources to resolve issues in a timely manner
DESIRABLE SKILLS AND COMPETENCIES
- Fundamental understanding of RevApp.
- Familiarity of XML Creation
- Broad SQL skills
- Knowledge of retail cash management processes
Job Benefits
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
