What are the responsibilities and job description for the Bright Futures Program Manager position at Glove House Inc?
Job Description
Job Description
Description : Summary
The Program Manager (PM) works to ensure that quality services are delivered within the Supervised Independent Living Program (SILP), according to agency policy and all applicable state and federal, OCFS / regulations. This includes development of the staff and ensuring the continuity and quality of service to the youth. The Program Manager is responsible for completing the implementation of department goals and programs. Contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family, and behavioral health solutions.
Primary Job Functions
- Provides the oversight of the program, supervision of staff and care of youth in accordance with all Glove House, state, and regulatory requirements.
- Guided by organizational values and trauma informed practice in all interactions.
- Demonstrates understanding of the four dimensions of safety and can identify gaps.
- Treats all children, families, staff and ancillary providers with respect and courtesy.
- Demonstrates and models sensitivity to the cultural background of children, families, and co-workers.
- Ensures that job-related activities follow Glove House policies and procedures, OCFS, Federal, and State regulations and relevant professional association, ethical standards, accreditation standards, and the law.
- Responsible for interviewing, hiring, coaching, training, and evaluation of staff.
- Directly supervises Caseworker out of the Canandaigua and Elmira offices.
- Oversees the day-to-day operations of the program including referrals of youth, independent living skills, crisis management, documentation of services, discharge planning, transition planning, and casework contacts.
- Completes all required reports and tracks data to meet goals for the program, including corrective action plans as needed.
- Reviews documentation from staff regularly.
- Attends and engages in meetings within Glove House Foster Care, as well as with contract stakeholders and community service providers.
- Provides regular, formal, staff supervisions.
- Ensure, complete, and maintain client records and program documentation (self, staff, and youth), such as daily activities, admission, intake / bio-psychosocial, treatment plan progress, progress notes and discharge summaries / planning, according to Glove House program and regulatory standards.
- Ensures all documentation is completed in a timely fashion i.e., Connections, myEvolve, incident reports, safety plans and corrective action plans.
- Member of co-leadership team.
- Ensures that staff are up to date with compliance and training requirements (physical, driver license, staff trainings etc.).
- Participate in all Glove House strategic planning goals, including risk management and Quality Assurance plans.
- Responsible to assist in the research and development of best practices and new initiatives to meet the changing needs of children and families in the community.
- As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The agency’s commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
- Maintain accurate mileage documentation and submit in required agency timeframes.
- Consistently attends mandated agency and department meetings and participates on standing agency committees and community committees as assigned.
- Represents Glove House at state and local forums, developing collaborative relations with other stakeholders in the community and promoting the interests of the agency.
- Performs other responsibilities as assigned by the Director of Programs.
Job Qualifications
Education, Licenses, Certifications, and Experience
Skills
Schedule Expectations
The incumbent will work a standard scheduled week; however, flexible hours may include weekends, evenings, and holidays. The ability to work flexible hours is required, as is the ability to provide on-call support when scheduled or to meet business needs. Travel will be as needed to conduct Glove House business-related activities. Generally, duties of this position require 75% time at work (25% is eligible for work from home).
Requirements :
